Customer Service Agent tại Myer Department Store

9/2017 → 2/2018 (5 tháng)

Sydney, Australia

- Welcome and assist customers with general information - Perform tasks relating to sales, promotion, stock organizing - Handle payment process, basic accounting - Assist online and telephone sales, receive inquiries/feedbacks and solve within authority

Guest Service Agent/Assistant Manager (on duty) tại The Tank Stream Hotel - St. Giles Hotel Group

2/2018 → / (6 năm 9 tháng)

Sydney, Australia

- Smoothly arrange welcome procedure to customers and guests ranging from regular to VIP, manage groups arrivals smoothly in order, take care of pop-up situation at guest arrival and resolve if possible. - Proficiently process check-in and check-out tasks; handle payments and accounting tasks; assist reservations and sales enquiries; take care of guests’ profile for future business; assist guests and customers with all services available;... - Professionally deal with customers inquiries, feedbacks and complains, solve any dispute as soon as possible within granted authority - Successfully maintain smooth communication between departments, arrange necessary documents and supplies when other departments require. - Assist Operation Manager/Front Office Manager with managerial duties and tasks: training new employee/internees, preparing daily operation reports to the management board, supervise team and make sure all workplace professional standards are well followed

Employee of the Month

5/2019

Exemplary staff of May 2019

Fatih Atilgan - Operation Manager

The Tank Stream Hotel - St. Giles Hotel Group

available upon request