FRONT OFFICE - GUEST RELATIONS OFFICER tại Renaissance Riverside Hotel Saigon

9/2018 → 7/2020 (1 năm 9 tháng)

Hồ Chí Minh

September 2018 – July 2020 • Pre-register for VIP or group arrivals, select and block rooms, room orientation to all group guests, ensuring all VIP rooms meet the highest quality standards and include all requested amenities prior to arrivals • Demonstrated experience in Front Desk, fulfill the check-in/check-out process of VIP guests, including serving as an escort to the Executive Lounge and VIP guest room • Provide an exceptional service on arrivals and register them, explaining the accommodations and establishing credit or method of payment, as well as issuing room key • Be able to multi-task by handling guests’ registration, emails, transferring phone calls (if any) whilst having strong attention to detail • Be responsible for guest’s welcome cards or any customize request • Demonstrate knowledge of local attractions, locations and landmarks • Complete key packets and vouchers, and to modify guests’ profiles • Assist certain Front Desk responsibilities such as granting extensions, late departures, room changes, etc. 2012 – 2014 Student life • Practical attendant as a professional waitress and receptionist in French restaurant • Part-time employee in French restaurant as waitress, receptionist, guest relation • 4-month internship at Victoria Sa Pa Resorts & Spa as receptionist, waitress and kitchen trainee