Senior tại Liberty Central Saigon Centre Hotel

7/2019 → Hiện tại

HCM city

-Do Guests reception once they arrive the Hotel. Making procedure of checking-in, checking-out quickly, comfortably... -Providing essential informations about Hotel's outlets, neighbor areas, currently promotion. Directing them to suitable department for any question. -Preparing due-in Guests Folio, key cards (afternoon shift), especially arriving Groups. Taking note Guests's special requests or characteristic, regular Guest in paticularly. -Receiving any complaints and making my own decision if possible. With serious issues, transfering them to Supervisor or FOM. -Briefing on FO Log Book cases need to follow and among shifts carefully as well. -Checking mail, combine with reservation and sales department to handle booking of all market segment. Be flexible to handle last minute reservation. - Running night audit, room charge posting, do daily and revenue report everyday (night shift). Checking payment of all due-out rooms on the next morning. -Always be good at grooming, manner to Guests, colleagues. Keep cleanliness at the repcetion desk in a professional way.

Agent tại Home Credit VietNam financial company

1/2016 → 1/2017 (1 năm )

HCM city

Consulting customers about products include partners's product ( mobile phone, motorbike, consumer goods...) and company's product (installment loan) with the best benefit for them. Directly ask individual information of Customers and make contract between 2 parties. Taking resposible of all contracts that i've made. Manage risk and uncollectible accounts. Strong ability to realize reliable or unreliable Custormers is required. Finish all necessary documents to complete a contract and then submit to the Company.

Phung Thi Thuy Duong - Front Office Captain

Liberty Central Saigon Centre Hotel

DUONGPHUNG96@GMAIL.COM - 0908 445 302

Thai Dinh Cong - Former Front Office Manager

Saigon Prince Hotel

cong.thai@libertyhotels.com.vn - 0901 323 685