Duty Manager tại Mai House Saigon Hotel

7/2022 → Hiện tại

Ho Chi Minh City

• A representative of the hotel and responsible for the hotel operationally in the absence of the Heads of Department and General Manager. • Manage the hotel lobby and staff to ensure arrival guests feel welcoming upon arrival; always give them the professional service to meet their satisfaction. Assist the Front Office Manager in directing and supervising the activities of Reception/Cashier, Concierge, Bell Captain’s Desk and Telephone Office, Business Center. Act as the Manager on Duty in the absence of Heads of Department. • Prepare documents, inspect VIP rooms related to on day VIP arrival list and ensure all special request have been accommodated and actioned. • Supervise and responsible in overall level to ensure all Front Office employees and other department adhere to the correct procedures. Ensuring that all staff's performance and presentation are maintained at impeccable levels and development of staff within scope of responsibility. • Dealing with guest complaint and solving any special or emergency case may occur. • In charge of running and checking night audit report to ensure accuracy and completeness of revenue reservation, prices and other miscellaneous charge, receipts are correctly matched; any discrepancies will be investigated and report directly to Front Office Manager. • Keeping up to date with current promotions, pricing to get the best offer with guest. • Training new staff to comply with working procedures to ensure delivery the best customer services at all time • Responsible for the upkeep and maintenance complete regular inspections of the hotel facilities. • Responsible for the shift and also for briefings and the accurate handover to the next Assistant Manager and the next shift. • In charge of accounting control aspects at the Front Desk. • Co-ordinate with Security Department in the investigation of irregularities and undesirable guests. • Document any and all serious incidents that may occur. Complete regular inspections of the hotel facilities and outlets

Guest Service Supervisor tại Somerset Serviced Residence

4/2017 → 4/2020 (3 năm )

Ho Chi Minh City

• Welcoming guests in a professional and courteous manner • Doing check in, check out procedure • Giving information and advices to guests to meet their satisfaction • Greeting guests and answering the phone calls with the courteous manners • Dealing with guest complaint • Delivering the best customer services at all times • Carrying out instructions given by the management team • Keeping up to date with current promotions, pricing to provide information • Fulfilling all reasonable requests to ensure guests feel comfortable and safe. • Maintaining and delivering the best hotel service to our guests • Running Night Audit • Handling cash and currencies exchange • Working with OTA and others TA • Greeting guest and providing good services • Giving the correct information to the guest • Daily issuance of VAT invoice as per guest request • Helping co-worker in order to complete our task smoothly

Receptionist tại Sanouva Saigon Hotel

11/2013 → 4/2017 (3 năm 5 tháng)

Ho Chi Minh city

• Welcoming guests in a professional and courteous manner • Doing check in, check out procedure • Giving information and advices to guests to meet their satisfaction • Greeting guests and answering the phone calls with the courteous manners • Dealing with guest complaint • Carrying out instructions given by the management team • Maintaining and delivering the best hotel service to our guests • Running Night Audit • Handling cash and currencies exchange • Working with OTA and others TA • Greeting guest and providing good services • Giving the correct information to the guest • Helping co-worker in order to complete our task smoothly

Pham Thi Hoang - Front Office Manager

Saigon Prince Hotel

yukimi61us@yahoo.com - 0939 421 191

Nguyen Thi Thuy Trang - Operation Manager

Somerset Serviced Residence

nguyen.thuytrang@the-ascott.com - 0907 115 367

Ha Thuy Minh Thu - Front Office Manager

Sanouva Saigon Hotel

jolieha@gmail.com - 0908 901 287