Night Auditor (GSA) tại Cottage Village 3 Star Resort

5/2017 → 7/2018 (1 năm 2 tháng)

Phú Quốc, Kiên Giang

Night Auditor (GSA) tại Eden Resort Phú Quốc

4/2018 → 7/2019 (1 năm 2 tháng)

Phú Quốc, Kiên Giang

Guest Service Agent tại Mường Thanh Luxury Phu Quoc Hotel

11/2019 → 6/2020 (7 tháng)

Phú Quốc, Kiên Giang

Guest Service Agent tại Vinpearl Resort & Spa 5 Star

12/2021 → 4/2023 (1 năm 4 tháng)

Phú Quốc, Kiên Giang, Việt Nam

FRONT OFFICE SUPERVISOR tại Cassia Cottage 4 Star Resort

4/2023 → 5/2023 ()

Phú Quốc, Kiên Giang, Việt Nam

Main Duties: - Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed. - Establishes procedures, prepares and coordinates schedules, and expedites workflow. Reviews current day's expected arrivals. - Possesses and maintains thorough knowledge of hotel services, facilites, policies, and room rates and area's attractions. - Reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments. - Reviews the daily room availability and informs all appropriate staff. - Organizes, directs, and monitors daily activities of front desk agents. - Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff. - Ensures all necessary reports and forms are completed daily. - Performs other duties as asigned by Mananger. - Must be able to complete all of the duties and responsibilities of the Front Desk Associate. - Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel. - Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. - Monitors and maintains front desk area. - Assists front desk agents with resolution of guest problems/complaints as needed.

Trần Thị Mỹ Huyền - Quản Lý Trực Ca

Vinpearl Resort & Spa

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