Front Office Operational Intern tại Hilton Abu Dhabi Yas Island

10/2021 → 4/2022 (6 tháng)

Abu Dhabi

During my training period, I got the opportunity to rotate among different sections within Front Office department to gain as much exposure to the industry as possible. Working as a Telephone Operator, I learnt about telephone etiquette, problem solving and coordinating as well as following up with other departments to ensure customer satisfaction. At Front Desk, I gained knowledge about operating systems, daily tasks of a receptionist and had to ensure that the guests feel welcome while handling payments correctly to maintain a smooth check-in and check-out process. Lastly, as a concierge agent, I needed to continuously update on government's regulations regarding Covid restriction to provide precise information to the guests. I also handled other requests such as printing complimentary theme park tickets, booking restaurants, arranging transportation to ensure an enjoyable stay for our in-house guests.

Intern tại Marina Bay Vung Tau Resort & Spa

5/2020 → 7/2021 (1 năm 2 tháng)

Vũng Tàu

I received rotational training in Front Office and Sales and Marketing department of the resort, assisting in daily operating activities such as checking guests in and out, managing guest's inquiries

Intern tại Evian Resort

7/2019 → 7/2019 ()

Evian Les Bains, France

I worked as an event staff, assisting in the setup and services of several banquets at Hotel Royal from July 22nd to July 28th during the Evian Golf Championship 2019

F&B Waitress tại Huit Sushi Restaurant

1/2019 → 6/2019 (5 tháng)

Montreux, Switzerland

I worked at Huit during my 6-month intern to gain more knowledge about F&B services as well as Japanese Cuisine. I also had the chance to practice my French. My day-to-day tasks include: Maintaining the restaurant cleanliness Washing and polishing glasses and cutleries Delivering menu, introducing dishes and taking order Handling payment via cash, card Dealing with minor complaints Preparing for takeaway Greeting guests and clearing tables

Commis Chef tại The Athenaeum Club

7/2017 → 1/2018 (6 tháng)

Melbourne, Australia

I was rotated in different kitchens of the club: Banquet kitchen, Breakfast Kitchen, the Basement, A la carte kitchen and Fine-dining kitchen. I was in charge of: Preparing and cooking dishes following chef instruction Preparing staff meal Food plating Checking temperature and stock rotation Maintaining kitchen overall cleanliness

Certificate of Recognition

12/2022

I received a certificate of recognition from the GM of Hilton Abu Dhabi Yas Island for my hard work during the busy period of November 2021.

Certificate of Merit

3/2021

I received Certificate of Merit for participating in Student Adviser Scheme and mentoring fellow students in Economics.

Honor Rolls Awards

12/2020

I received Honor Rolls Awards of Cesar Ritz Colleges for outstanding academic performance in 2018, 2019, 2020, 2021

3rd prize in English for the Provincial Level Contest

10/2016

I received the 3rd prize in the Provincial Level Contest for High school students for the subject English in 2015, 2016

Gold medal for Olympics in the South area for High school students

4/2014

I received the Gold medal in the Olympics in the South area for High school students for the subject Geography

3rd prize in “Follow your dream”

2/2015

"Follow your dream" is a speaking contest about future career in 2015 organized by Western Sydney University and the Youth Union of Ho Chi Minh city. I presented about my dream to become a chef

Ms. Jui Dutta - Front Office Manager

Hilton Abu Dhabi Yas Island

jui.dutta@hilton.com

Ms. Marta Vedovato - Travel Specialist

Tourmeon

vedovato.marta@yahoo.it

Ms. Yi DU - Owner

Huit Sushi Restaurant Montreux, Switzerland

huitsushi@gmail.com