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Từ 3 đến 5 năm
Nhân viên
Thỏa thuận
Khánh Hòa
Tiếng Anh (Giỏi)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Pacific International Hotel Management School
Applied Hospitality and Tourism Management - Đại học
2018 → 2019
This was a 1 year full-time study of Bachelor Degree in Applied Hospitality and Tourism Management. During this final year, I worked part-time for a local hotel, a franchise hotel of Accor Group. named Novotel, for 6 months.
Pacific International Hotel Management School
Hospitality - Cao đẳng
2016 → 2018
My education combined of both academic section on campus and job placement. Every year, I had a chance to go and work in real industry for 6 months. Therefore, after graduation, I already earned myself experience in F&B, Housekeeping, and Front Office.
Kĩ năng
Quản lý | |
Quản lí thời gian | |
Lắng nghe và xử lý tình huống | |
Giải quyết phàn nàn | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development | |
Tổ chức công việc |
Kinh nghiệm làm việc
Duty Manager tại Copthorne Hotel Auckland City
8/2019 → 11/2020 (1 năm 3 tháng)
Auckland city, New Zealand
• Duty Manager Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Meeting up with upper manager for any change, issue, and improvement. Ensuring guests’ satisfaction. I was surprised when I received this job offer from my previous General Manager after I graduated. However, at that moment, I understood that all of my effort got paid off and my ability was finally recognized by a General Manager. I worked for this hotel for more than one year. During this time, I learnt a lot from this management job and developed my skills in managing a small team. However, I had to go back to my country urgently due to my family emergency in December 2020.
Guest service agent tại Novotel New Plymouth
2/2019 → 8/2019 (6 tháng)
New Plymouth, Taranaki, New Zealand
• Guest Service Agent Providing attentive, courteous and efficient service to all guests prior to arrivals and throughout their stay, while maximizing room revenue and occupancy. This is my part-time job during the last 6 months studying at school. I got a chance to work for a franchise hotel of Accor Group. I totally love it when I had a chance to know and learn about the well-organized system of Accor's loyalty program. I felt sorry that I had to leave this place when I finally moved to Auckland after graduation for a job offer as a Duty Manager i this busy city.
Reservationist / Receptionist tại Copthorne Hotel Auckland City
10/2017 → 7/2018 (9 tháng)
Auckland City, New Zealand
• Reservationist Assisting with taking and managing bookings from the FITs and groups to maximize revenue goals of the hotel. • Receptionist Assisting check-in and check-out process through dealing with guests, handling payments and other hotel activities. This was also a part of my studying. I loved my job here as everyone supported each other. I also got a chance to learn more thoroughly about the importance of transparent communication within a team. However, after 9 months, I had to say goodbye to my favorite job and come back to my study.
Food and Beverage attendant/ Room Attendant tại Heartland Hotel Fox Glacier
10/2016 → 3/2017 (4 tháng)
Fox Glacier, New Zealand
I was working here as part of my industrial placement for 5 months as a requirement of my school program. I was assisting the restaurant manager to run the shift smoothly, especially breakfast shift. Also, I helped in Housekeeping as a room attendant. After 5 months, I had to come back to school to continue my study.
Teaching Assistant tại Thanh Tuu Tri English Centre
5/2015 → 2/2016 (9 tháng)
HCMC
Assisting English teachers during classes and helped students to catch up with the lessons.