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Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
Tiếng Anh (Giỏi)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Saigontourist Hospitality College
Front Office Operation - Trung cấp
2013 → 2015
Kĩ năng
Customer Service | |
Multi-task | |
English | |
Microsoft Office | |
Communication | |
Office | |
Teamwork |
Kinh nghiệm làm việc
Sales Executive tại Lotus Central Hotel - Lotus Hospitality
12/2020 → / (3 năm 11 tháng)
Ho Chi Minh City
Main responsibilities: - Making a business plan from time to time. - Visiting client’s company to build up relationship and check for their inquiry. - Be responsible for monitoring quality service and contact Guest proactively. - Creating reservation for upcoming Guest - Telesales and email Marketing to cooperate client - Performing other tasks when requested by manager.
Receptionist cum Admin tại The Management Office at Hoang Anh River View Project - Managed by Savills Vietnam Company
4/2018 → 4/2019 (1 năm )
Hồ Chí Minh
- Managing the front office and the common area of Building. - Responding the information about services for residents and supporting residents in the apartment via telephone or in person. - Coordinating with functional departments such as Security, Engineering, Cleaning, Ornamental plants,.. To ensure the safety and beauty for building. - Updating and saving the residents information into management system of building (using SPMS system). - Handling and supporting the residents in emergency situations. - Managing the parking lot of building. - Solving the complaints, requests, comments of the owner, tenant,... - Editing, issuing and storing the notices and documents of the building. - Evaluating monthly quality service (KPI) of all departments in the building. - Updating daily logbook for Property Manager.
Receptionist tại Innside Saigon Central Hotel – Managed By Melia Hotels International (Using Opera System)
5/2019 → 12/2020 (1 năm 7 tháng)
Hồ Chí Minh
- Greeting guests on arrival and departure, making them feel welcome and comfortable during their stay. - Preparing welcome cards and keys for arrival VIP Guests. - Doing Check-in procedures as standards of hotel international brand. - Providing information about the membership value of the hotel brand. - Maintaining the Daily Log Book. - Handling Guest complaints and solving problems to the degree possible. - Taking care of the lobby area as well as the working area. - Performing procedures change the room for Guests according to the process. - Handling situations about outside guests visit Guests are staying at the hotel. - Doing Check-out procedure as well as the operations about cashier. - Reporting “lost and found” items.