Guest Service Manager tại Bay Hotel Ho Chi Minh

7/2024 → Hiện tại

Ho Chi Minh

Delegating the Front Office and the Hotel in the absence of Front Office Manager and other Operational Managers. . Managing activities of housekeeping, engineering, and restaurant to ensure that all guest's needs are tentatively taken care. dealing with guest complaints, prolem-solving, disturbances, special requests & any other issues that may arise.

Executive lounge Supervisor tại HILTON SAIGON

12/2023 → 4/2024 (4 tháng)

Sai gon

Manage the performance of the Executive Lounge in the hotel. Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations. Handle inquiries and complaints, promptly and efficiently. Ensure that all Guest supplies and amenities are offered and replenished to the required standards. Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate knowledge of external locations, attractions. Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service.

Front Office Supervisor (act as duty manager when the shiift tại Sherwood suites

1/2023 → 11/2023 (10 tháng)

Hồ Chí Minh

1. Coordination of front office management Monitor the operation of the hotel's front office, ensuring that the positions work in accordance with the process and efficiency. Check out the list of VIP guest rooms and delegations arriving for the day Coordinating the preparation to welcome VIP guests and groups. Directly check the preparation and setup of rooms for VIP guests. Directly welcome VIP guests, group guests to stay at the hotel according to appropriate etiquette. Check and ensure all correspondence, parcels, messages… are delivered to the customer as quickly as possible. 2. Resolve customer requests and complaints Receive customer requests and complaints and coordinate with relevant departments to respond and solve them as quickly as possible for customer satisfaction. Quickly report to superiors the incidents that are beyond the authority and ability to solve. Save the content of requests and complaints occurring during the shift in the notebook. 3. Check the operation of areas in the hotel During the working shift, inspect the operation of areas in the hotel: meeting rooms, restaurants, bars, swimming pools, IT rooms, corridors... to promptly detect arising problems and have directions. quick handling. Make sure the areas close/open at the specified time. 4. Other missions Encourage customers to comment on the service quality of the hotel, note special comments and opinions to conduct verification and make adjustments accordingly. Before and after each shift, handover meeting with other shift managers about special issues occurring during the shift. Periodically coordinate with relevant departments to check the entire hotel, especially problems related to the electrical system, machinery and equipment... Participate in professional training courses when facilitated by the hotel. Make work reports as prescribed and fully participate in relevant meetings. Perform other tasks when requested by superiors.

SUPERVISOR CUSTOMER SERVICES tại Lotte Hotel Saigon

4/2017 → 7/2022 (5 năm 2 tháng)

Ho Chi Minh

RECEPTIONIST, CASHIER AND CUSTOMERS SERVICES Main responsibilities: -In charge of VIP guest's schedule and take good care throughout stay. -Follow to complete membership target - Greet and welcome guests to the hotel in a warm and friendly -Handle incidents and make report to superior - Check in - out for guest - Make reservation, advices and recomendation whenever guest request -Sale rooms for guest. - Sale event ( birthday, wedding) - I also was crossed training at Opertor, Business Center CUSTOMERS SEVICES Main responsibilities: I had called phone the customers every day so that I can ask my customers some question about alot of company's services.- I always he had been explained some problems to my customers whenever they had problems as made the passport, book plane ticket to them. RECEPTIONIST SPA Main responsibilities: - I had called phone the customers every day so that I can ask my customers some question about alot of company's services. - I always he had been explained some problems to my customers - Reffer alot of spa services to the guest and arrange shift for staff

Senior Service Excellence tại VIVA LAND (VN) MANAGEMENT & DEVELOPMENT JSC

5/2022 → 11/2022 (6 tháng)

Ho Chi Minh

Main responsibilities: - Greet and welcome VIP guests to the company in a warm and friendly - Make reservation, advices and recomendation whenever VIP guest request. -Duty and Operation the Show Flat. Make some contract with alot of supliers for running VIP services such as VIP limousine car, VIP lounge. -Work closely with security staff to handle unfortunate safety incidents or issues that guests complain about.

Than Trọng Thức - Front Office Manager

Sherwood suites

thuc.than@mail.com - 0839854906

Mr. Kris Bui - Manager, Service Excellence Operation

Viva Land (VN) Management & Development JSC

kris.bui@vivaland.com - 0766688288

Mr.Tai Bui - Duty Front Office Manage

Lotte Hotel Saigon

tai.bui@lotte.net - 0902 411 272