Booking Reservation and Receptionist tại Tony

1/2016 → 12/2016 (10 tháng)

Ho Chi Minh

- Determining the rooms available to meet customer desires. - Verifying customer information and payment options, assign rooms and respond to customers with confirmation emails or letters. - Working at front desks also greet and register guests face-to-face, explain policies and hotel features, issue room keys and deal with customer service issues. - Processing post charges, such as for items purchased from the room bar, and compute final bills. - Accepting payments and check guests out. - Resolution when encountering customer problems - Sorting out any issues that may arise with bookings or reservations. - Selling and promoting reservation services. - Answering any questions customers might have about the reservation process. - Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations. - Providing support to customers who may need to amend or cancel a reservation.

Account Manager tại MINH LONG TRAVEL

12/2017 → Hiện tại

HO CHI MINH

Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collaborating with internal departments to facilitate client need fulfillment. Collecting and analyzing data to learn more about consumer behavior. Maintaining updated knowledge of company products and services. Resolving complaints and preventing additional issues by improving processes. Identifying industry trends.  Acting as a client advocate with a focus on improving the buyer experience. Providing support for clients by learning about and satisfying their needs. Making cold calls or reaching out to prospects. Following up with prospects several times throughout the sales cycle to ensure needs are being met. Presenting and demonstrating the value of products and services to prospective buyers. Maintaining a database of contact information. Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.  Handling complaints and negotiations.  Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral to sales office, other hotel departments Knows the type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation.  Communicates reservation information to the Hotel, Airlines Sales Department, Transportation Company Processes cancellations and modifications and promptly relays this information Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop revenue and occupancy forecasts. Prepares expected arrival list for partner

Airport Contract Specialist – Opening new port and training specialist tại Jetstar Pacific Airlines

1/2018 → Hiện tại

HO CHI MINH

Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments. Design and expand training and development programs based on the needs of the organization and the individual Work in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level Consider the costs of planned programs and keep within budgets as assessing the return on investment of any training or development programs is becoming increasingly important. Develop effective induction programs Devise individual learning plans Produce training materials for in-house courses Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization. Monitor and review the progress of trainees through questionnaires and discussions with managers Ensure that statutory training requirements are met  Evaluate training and development programs Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment. Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.

Ho Sy Phuc - Training Director

Vietravel Airlines

Phuchs@kent.edu.vn - 0901087966

Luu Minh Long - CEO

Minh Long Travel

long.luu@minhlongtravel.com - 0397976096