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Jose Ramon Pastor

Jose Ramon Pastor

Hồ sơ 5 sao 275 Lượt xem hồ sơ

Nam, 12/12/1985, 38 tuổi

Kamiochiai 2-3-6, Shinjuku ward, Tokyo, Japan

Cập nhật: 18/06/2022

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội, HCMC, Đà Nẵng, Bến Tre, Ninh Bình
Ngoại ngữ
Tây Ban Nha (Giỏi), Tiếng Anh (Giỏi), Tiếng Nhật (Giỏi)
Quy mô công ty lớn nhất từng làm
10 - 24

Giới thiệu bản thân

Trình độ học vấn chuyên môn

Japanese Proficiency Test

N2 level - Khác

2014 → 2014

TOEIC

TOEIC English Language Proficiency test - Khác

2014 → 2014

860/900 points at TOEIC English Language Proficiency test

Griffith University

Business in Asia course - Khác

2014 → 2014

2 months online course at Griffith University Australia

Tokyo Business language school

Business and Communication course - Trung cấp

2012 → 2015

ISI Tokyo language school

2 Year in japanese language course - Khác

2010 → 2012

2years of intensive japanese language course program.

Kĩ năng

Kỹ năng bán hàng, phục vụ khách hàng
Tổ chức công việc
Quản lý
management
Microsoft Word, Excel and other related software

Kinh nghiệm làm việc

Team leader/translator/localizer tại DIGITAL Hearts CO.,LTD

11/2020 → Hiện tại

Tokyo, Japan

Search for linguistic and technical issues from major and indie game developers. Game text proofreading in Spanish and English and game testing in those languages. Document translations from Spanish/English to Japanese and vice versa. Researching video game strategies and information using Japanese references and LQA services. Localize and culturalize games and documents to native language (Spanish) and english. Manage all aspects of day-to-day operations, preparing documentation and customer service management. Collaborate directly and indirectly with Customer Support team, and directly with the client.

Project Manager/Manager/Co-founder tại Cat Street LLC.

8/2016 → 11/2020 (4 năm 3 tháng)

Tokyo -Japan

In charge of preparing and quoting personalized tours in Japan, Vietnam, and Philippines for customers. Managing database, incident, and hotel reservations. Developing and implementing operational, sales, and marketing strategies to drive business growth. I was in charge of managing all aspects of day-to-day operations, including sales, marketing, human resources, administration, and customer service management. Hire, train, and supervise highly effective sales team to achieve business objectives. Responsible of designing and execute attractive online marketing programs to optimize company online presence and product awareness. Oversee development and management of new products and promotions. • Consistently appraised and commended by customers since 2012 for delivering outstanding service. • Promoted Japan tourism industry by working collaborative with Japan Travel Association Main tasks: - Online Marketing. - Develop the optimal actions to position the company and the products on the internet. - B2B. Business development between companies. - Management and development of products and promotions. - Data management and sales strategy. - Incident management. - Preparation and quotation of personalized tours for customers. - Hotel reservations management.

Sales staff tại Lacoste Japan

4/2015 → 8/2016 (1 năm 4 tháng)

Tokyo - Japan

Drove sales through engagement of customers, suggestive selling, and meeting individual customer needs. Identified and resolved customers’ complaints and issues. Since I had experience in management and being a foreigner, I was also able to analize current market trends, competitor moves, and competitor moves to recommend product, service, and policy improvements. Fostered long-lasting relationships with customers to ensure repeat business. Main Tasks - Sales staff in store. - Serving customers by selling products and meeting customer needs. - Resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. - Recommending changes in products, service, and policy by evaluating results and competitive developments. - Contributing to team effort by accomplishing related results as needed.

Store manager and area supervisor tại Opencor - El corte ingles

6/2006 → 9/2010 (4 năm 3 tháng)

Madrid - Spain

Planned and directed all aspects of store operations by leading a team of 20 people. Creating business strategies to attract new customers, expanding store traffic, and enhancing profitability. Planned and created orders for suppliers. Retained excellent store condition and visual standards to build rapport against customers. Prepared various promotional materials and in-store displays. Maintained adequate stock levels and control level of wastage and i was responsible of creating reports and presentations for upper management. Provided staff and store with feedback, coaching, and performance evaluations. I was the youngest manager in the whole company leading a group of 10-15 people in one store and later being upgraded to area supervisor in charge of 3 stores. Main tasks: - Team management. - Planning and creating the orders for suppliers. - Management, checking and stock adjustments. - Reception and goods return; Implantation of promotional merchandising and offers; Planning,Fulfillment and Supervision of Store Inventory Control. - Notification, management and response of incidents; Creation of Reports of staff and customers service among others. - Supervising the 3 stores located in the area. Supervising the work of the manager of those stores and checking and fulfill the sales and incidents.

Hotel receptionist tại Clement hotel

6/2004 → 9/2004 (3 tháng)

Madrid, Spain

I started my work history as a hotel receptionist in a small business hotel in my town to cost my studies during my summer holidays. Main tasks: Welcomed guests to front desk and engaged in friendly conversations. Managed check-in and check-out procedures, including reservations and financial transactions. Generated gusts bills and collected payments. Maintained paper and digital filing systems. Handled customer complaints and issues in a professional manner.

Mong muốn về công việc

I have been living and working in Japan since 2010, I would like to face new challenges in a different country. I would like to live, work and learn in a country as interesting as Vietnam, as I have been here many times for previous jobs and I find the human quality and the interest in doing things well fascinating.

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