Hotel Closure Project Team Member tại Meriton LTD/Meriton Hotels Group

5/2020 → 5/2020 ()

Lidcombe, Australia

Review current Hotel Management performance for suitable adjustments, manage all due accounts for settlement and closely follow up with Account Head Department. Inform, terminate or reallocate current tenants. Contact pending future reservations during the forecasted period of closure. Perform Operational Standards of Closure for hotel rooms, public areas and functional areas of the hotel.

Food & Beverage Attendant tại Crown Perth Hotels & Resorts

9/2016 → 4/2017 (7 tháng)

Perth, Australia

Guest Service Agent tại Meriton Suites Hotel/ TFE Hotel groups

4/2017 → 2/2019 (1 năm 10 tháng)

Syndey, Australia

Performing excellent standard customer services in check-in, check-out and front desk enquiries via emails/phones. Handle guests’ complaints, guests’ follow ups and guests’ reassurances to achieve customers’ satisfactions. Exposure under higher supervisions circumstances Responsible for training new team members Auditing/ balancing inventories, room allocations, registration cards, guests’ profiles and front desk specialties.

Front Office Supervisor tại Meriton Group LTD/ Meriton Suites Hotel

2/2019 → 2/2020 (1 năm )

Sydney, Australia

Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests. Anticipate guests’ needs, crafting unique experiences for customers thus establish long term customer relations. Assist Manager On Duty in shifts operations, daily KPI, Cash & Credit Card Audit Train and maintain all standard operating procedures as well as create motivations to uplift teams’ performances. Promoting and up-selling hotel facilities and services through strong product and service knowledge. Handle guest feedback and complaint resolution to maintain a win-win outcome.

Manager on Duty tại Meriton Group LTD/ Meriton Suites Hotel

2/2020 → 7/2020 (4 tháng)

Sydney, Australia

Directly report to GSM/HM to ensure efficient management and deliver seamless presence in the absence of the higher managers. Ensure guests’ requests and complaints are handled in a professional manner, offer solutions that achieve not only guests’ satisfactions but also the company core values. Supervise monthly Review Management, promote incentives to maximize the Review Scores. KPI has always been over 90% and maintained in the TOP 20 hotels of Sydney. Implement Departmental SOPs and conduct training, coaching, PDP one on one. Design and delegate tasks that tailor every single team members’ capabilities to achieve highest outcomes and time management Assist Night Manager in running overnight shifts, reports and hotel related statics for efficient inventory/OOO/ OOI controls, cost controls and maximize Sales and Revenue Management. Contribute to Blacklisted guests list, incident and emergencies reports Spontaneously response to emergency situations with well-trained knowledge and action plans. Effectively communicate and liaise with associates on all levels to ensure smooth daily operations.

Employee of the month- Nhân Viên của Tháng

9/2019

Employee of the Month Sep 2019 for Meriton Hotels, Meriton suites Waterloo branch.