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Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
University of Social Sciences & Humanities
Hotel Management - Đại học
2010 → 2014
Kĩ năng
Giải quyết phàn nàn | |
Lắng nghe và xử lý tình huống | |
Check in & Check out procedure | |
Teamwork | |
Time Management |
Kinh nghiệm làm việc
Relationship Manager tại TRAVELNER COMPANY
3/2022 → / (2 năm 8 tháng)
HCMC
As a Relationship Manager, my duty is to maintain a welcoming and warmingatmostphere for the guest and keep them engaged in the conversation. I have improved my communication skills, as well as time management and organizingskills via communicating with numerous guests on a daily basis. I also learned many different aspects in how to book a flight ticket, or how to apply fora visa, how travel insurance works, etc…
Duty Manager tại Le Méridien Saigon
8/2021 → 2/2022 (6 tháng)
HCMC
eing able to work as a Duty Manager allowed me to further increase my knowlegde ofmanaging tasks, as well as handling unexpected problems. I am also participate inrecruiting and training new associate, which is a new experience for me.
Front Office Supervisor tại Intercontinental Residences Saigon
7/2019 → 9/2020 (1 năm 2 tháng)
Ho Chi Minh City, Vietnam
I have challenged myself at the supervisor position for more than one year. I am able to perform duty tasks, as well as managing staffs and handling guest complaints.
Guest Service Agent tại Renaissance Riverside Hotel Saigon
6/2013 → 6/2019 (6 năm )
Ho Chi Minh City, Vietnam
Trainee as Housekeeper / June 2013 - September 2013 I learned how to properly prepare and make up the room for upcoming guests; as well as maintaining the cleanliness of the already-in-house gtuestrooms. Trainee as Concierge / May 2014 - September 2014 I familiarized myself with the work of a concierge, such as how to greet guests, smile and say welcome upon every arrival, how to handle guests’ luggage and belongings, mail delivery. Be the navigator for guests, recommend restaurants, bars and other places that guests seem to be interested in. Executive Lounge Ambassador / April 2015 – March 2016 I have worked for one year on the Lounge, during which time I have trained and gotten better at communicating with guests, making conversation, and going the extra mile to show appreciation towards guests. I was also trained to operate the Opera system, how to check in and check out, along with other tasks of a front desk agent. Guest Service Agent – Front Desk / March 2016 – June 2019 I am also experienced in working night shifts and can perform great even under pressure.