Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Thành Duy Khôi
165 Lượt xem hồ sơ
Nam, 27/10/1990, 34 tuổi
71/11 Nguyễn Trãi, Phường Bến Thành, Quận 1, Hồ Chí Minh
Cập nhật: 22/10/2021
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
3 - 5 triệu
Toàn Quốc
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Tôn Đức Thắng
Tài Chính Tín dụng - Đại học
2008 → 2012
Kĩ năng
| Tin học văn phòng | |
| Sáng tạo | |
| Lắng nghe và xử lý tình huống | |
| Giải quyết phàn nàn | |
| upselling |
Kinh nghiệm làm việc
Reservation Supervisor tại Khách Sạn Caravelle
9/2019 → 11/2020 (1 năm 2 tháng)
Hồ Chí Minh
Supervise all the bookings on system and reservation status, keep the revenue record always accurate for tracking and propose revenue plan. Watching others work of other supervisor, agent, CL, trainee. Maximize direct booking revenue and customer support service, phone support. Perform others duties assigned by Manager: arrange work shift, tracking record, training knowledge... Be in charge of all accommodation booking. Provide hotel facilities information and using telephone sale skill to encourage guest to reserve accommodation. Take care of reservation made by email. Confirm booking, provide hotel information, offer hotel service (transfer, tour, spa...) reply all others requests and question from guest. Take care of all sources of booking: OTAs, Travel Agent, Corporate Clients, Hotel website,... Take care of reservation, amended, cancellation of all resources booking (OTA, Corporate, Travel Agent..) Follow up re-confirmation, amend, request, No-show, late cancel, up-to-date support. Input data for booking on system. File all contracts and history reservation. Follow up deposit, payment, cancel policies, guest name, company stamps, group list, series info, cut off date... Take care of Extranet System (Agoda YCS, Booking,com Pulse, Expedia partner central, Tera Traveloka, Hotelbeds, Webbeds, Destination Asia...) and interfaced. Allotment/Inventory Control. Perform up-sale room services. Ensures sales strategy are applied and implemented. Maintain database on PMS (Opera)
Reservationist/Reservation Supervisor tại GK Central Hotel
7/2017 → 8/2019 (2 năm 1 tháng)
Hồ Chí Minh
Propose Quarterly Business Strategy for OTAs, Corporate Revenue, Travel Agent, up sale services... Monitor Business Target of all segments. Keeping Price parity between OTA channel, collect rate data and record up to date for manager. Increase hotel ranking on OTAs and Meta search, follow comp set to adjust strategy. Reply all Guests comments with professional respond. Up to date revenues target for Manager. Be in charge of all accommodation booking. Provide hotel facilities information and using telephone sale skill to encourage guest to reserve accommodation. Take care of reservation made by email. Confirm booking, provide hotel information, offer hotel service (transfer, tour, spa...) reply all others requests and question from guest. Take care of all sources of booking: OTAs, Travel Agent, Corporate Clients, Hotel website,... Take care of reservation, amended, cancellation of all resources booking (OTA, Corporate, Travel Agent..) Follow up re-confirmation, amend, request, No-show, late cancel, up-to-date support. Input data for booking on system. File all contracts and history reservation. Follow up deposit, payment, cancel policies, guest name, company stamps, tour group information, room list, request check list...) Take care of Extranet System (Agoda YCS, Booking,com Pulse, Expedia partner central, Tera Traveloka...) and interfaced. OTA Market Manager Relationship. Allotment/Inventory Control. Perform up-sale room services. Ensures sales strategy are applied and implemented. Maintain database on PMS (Smile,...) Prepare reports for sale operation department. Perform others duties assigned by Manager.
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