Operation Manager tại Cty TNHH Belleza VietNam

10/2020 → Hiện tại

Ho Chi Minh

set up brand Material Cafe (Japan franchise)

General Manager tại Cty TNHH MTV Sasa

3/2012 → 12/2018 (6 năm 9 tháng)

HCMC

-Sasa Restaurant- •Work management, human resource management •Manage business activities, ensure service quality- Cost control (P&L,KPI)- Manage tools and assets assigned •Ensuring hygiene standards, food safety and hygiene, fire protection CTY TNHH MTV SASA fire protection •Coordinate with Sales, Accounting, Human Resources, MKT, Purchasing, Accounting, IT departments to implement the company's policy / business activities- Perform other jobs as requested by the CEO -Sasa Hotel- •Building and implementing business plans: - Set up periodic business targets, orientations and plans, in line with the general development situation of the service industry. - Implement orientations, plans, and control in detail the implementation process. Report to investor step by step implementation. • Building up standard operating procedures: - Coordinating with all relevant departments to build job descriptions and implementation processes in accordance with the professional standards of each position. - Implement and supervise the implementation of each department according to approved standards. Adjust immediately when there is a noncompliance with regulations or reality. - Adjust and improve the Process to suit the development of the Hotel. • Management of activities in the hotel: - Manage all activities in the hotel: including the operation of all departments, quality of service, satisfaction of guests, hotel staff , business results of the Hotel. - Ensure good operation of the Hotel's activities at all times. - Support, guide and train staff when necessary. - Solve arising problems: guide and direct related departments how to solve incident situations when arising in the hot

Retail Manager tại Hardrock International

11/2018 → 3/2019 (3 tháng)

HCMC

• Building and developing a team of sales people to achieve growth and sales goals • Plan and implement a business strategy that helps to expand customer files • Responsible for recruiting, allocating goals, training and monitoring the performance of a financial consultant team. • Build and develop strong, long-term customer relationships • Develop and optimize consulting process • Report on business results, revenue; make forecasts to the board of directors • Identify potential markets with market volatility; at the same time always updating competitors' situations and new products

Regional Manager tại Cty TNHH MTV BigFun

3/2019 → 9/2020 (1 năm 6 tháng)

Hồ Chí Minh

Main responsibilities: .Control financial (P&L,KPI,COL,COS) .Plan sales short-term + long term (Present,Action plan vv) .Build work procedure,service quality control (Operation) .Present direct to COO-CEO .Received 2 goldmedal "Best revenue of the year 2019" and "Businessdevelopment ideas ". Reach 150- 190%Target KPIs in 4 months. .Business development in chain .Training management level staff, offering advanced skills courses for all employees (500-600) . Ensuring and improving service quality .On behalf of the company work with government authorities on the types of permits. .CRM (Customer Relationship Manager)

Best revenue of the year 2019- Best RM

12/2019

2 goldmedal "Best revenue of the year 2019" and "Businessdevelopment ideas " in Bigfun C.o

Nguyen Thi Kim Ngan - CEO

Cty TNHH MTV Sasa

sasares@gmail.com - 0935166118

Truong Thanh Trung - COO

Cty TNHH MTV Bigfun

trung.truong@gmail.com - 0904364213