Room Service Shift Leader tại InterContinental Sydney

4/2016 → 8/2017 (1 năm 4 tháng)

Sydney

- Guest Relation Officer/ Instant Service Agent tại InterContinental Sydney

8/2017 → 1/2018 (5 tháng)

Sydney

• Review and resolve customer inquiries and complaints in timely and empathic manner. • Maintain all levels of communication, office management, and effectiveness across all other departments to guests. • Promote hotel events and programs benefit to guests

Front Office Shift Leader/ Deputy Supervisor (Employee of the Month) tại Travelodge Hotel Manly Warringah Sydney

1/2018 → 11/2018 (10 tháng)

Sydney Australia

• Provide assistance during guest registration and departure • Supervise and lead team members in the coordination of ta and operation of the hotel • Prepare and Schedule the training sessions for the new employees. Provide them with important information and resources as part of training procedures. • Provide accurate hotel operations and high standard services with daily procedures. • Communicated information of the immediate area, services, attractions, and events to guests • Attribute to the attainment of hotel targets and projects as outlined by the managers • Take ownership of tasks undertaken to a point of completion, ensuring consistent guest and colleague satisfaction.

Reservations Sales Coordinator (Revenue Controller) tại Travelodge Hotel Sydney Wynyard, Sydney

11/2018 → 3/2020 (1 năm 3 tháng)

Syney Australia

• Revenue Management (Ezyms) and Cost Controls, KPI achievement, Financial Modelling – Daily Pickup, Room rates, Cooperate rates, Group rates. • Control and manage online bookings with reservation tools and communicate with online travel agents (Siteminder, OTA Insights and else) • Phone and email management: reservations, confirmations and inquiries. • Forecasted, tracked, and maintained room inventory levels. • Documents sales using reservations systems, processes payments, and accounts for inventory sold. • Action No Shows, Traces and Arrivals check. • Finalize Groups and Tour Series daily, check provisional holdings on inventory.

Employee of the Month

4/2018

Achieved the reward Employee of the Month and best team member for exceeded up-selling services at hotel (Travelodge Manly Waringah, Sydney)

Tiffany Lousiana - Night Manager

Intercontinental Sydney,

Tiffany.lousiana1@ihg.com

Kristina Dundovic - Hotel Manager

Travalodge Hotel Warringah Manly

Kdundovic@tfehotels.com

Julia Gramellini - Reservations Manager

Travelodge Wynyard, Sydney

Jgramellini@tfehotels.com

Andrew Reynolds - Cluster General Manager

TFE Hotels

Areynolds@travelodge.com.au