Reservation Agent tại Movenpick Resort Waverly Phu Quoc

1/2022 → 11/2022 (10 tháng)

Kien Giang

- Receive all reservation calls and email from FIT guests and travel agents. - Answer all email within 24 hours. - Make the reservation through Accor Reservation Platform and being sure every guest information detail is correct. - Invite guess becoming Accor Loyalty membership - Follow payment with prepaid bookings and the travel agent's bookings. - Inform all the hotel and room information when guest requires. - Make the modification or cancellation based on the term condition. - Persuade FIT guest to book room directly at the hotel to gain higher revenue by offering available promotion or discount room rate. - Balance the room inventory to make sure not to get overbooked. - Check the room rate and the informations - e.g. photos, contents, etc. on the OTA websites and fit the wrong informations on the OTA extranet immediately. - fulfill any guest's request notes and sending to according departments to prepare.

Guest Service Agent tại Vinpearl Hotel Cần Thơ

11/2016 → 9/2019 (2 năm 10 tháng)

Can Tho

- Do check-in and check-out procedures for individual guests or groups. - Handle with guest payments. - Provide excellent customer service. - Make walk-in guest reservation. - Check and answering email within working shift. - Exchange foreign currency for in-house guests. - Assign rooms for next day - Arrange and preparing new folios next arrivals. - Complete all VAT arising during a day. - Check all the room rates, running night audit, making and sending reports to GM and all departments at night shift. - Report any guest's complains to Supervisor/ DM/ FOM to handle the problems right away. - Make reservations of TAs, OTAs and Corporate when Reservation agents were absent.

Bar & Restaurant Staff tại Victoria Can Tho Hotel & Resort

6/2015 → 9/2016 (1 năm 3 tháng)

Can Tho

- Recommending new items and promotions. - Receiving orders. - Making drinks such as coffee, fruit juice, mocktails, cocktails etc. - Serving food, wine, coctail, alcohol and spirit, others. - Preparing juices for cocktails, decoration items, napskin, eating utensils, etc.

Good Hotel employee of the year

1/2018

Good Hotel employee in 2017

Best staff of FO department

9/2018

Best staff of FO department in September

Nguyen Thanh Danh - Director of Revenue - Movenpick Resort Waverly Phu Quoc

Movenpick Ressort Waverly Phu Quoc

hb4v5-rm@movenpick.com - 097 3301594