NGUYỄN CAO ANH

To become a professional General Manager in future, work in an active environment with precious opportunities for career advancement.

• Greet customers, sell speaker products and other tools related to audio. • Build and maintain relationships with clients. • Answer questions about the products • Contact new and existing customers to discuss needs • Establish, develop and maintain positive business and customer relationships • Help customers find items they are looking for. • Advertise current specials to customers. • Keep the storeroom neat and organized. • Ensure that an accurate record of inventory is kept. • Update inventory on E-commerce website. • Elevate complaints to management. Create compelling sales pitches. • Sell the company's products and services. • Complete all paperwork relating to a sale. • Perform research on the competition's services. • Reach out to potential clients to inform them about our products and services.

-Working as waiter and housekeeper at Rio Spa & Sauna •Welcoming guests. Demonstrating menu knowledge. Answering questions. Up selling specialty items. Describing dishes. Taking orders (beverage and food) Handling complaints. Ensuring guest satisfaction •Great guests and make them feel comfortable. •Learn menu items and be able to describe them appropriately to guests. •Take beverage and food orders. •Deliver beverages and food in a timely manner. •Check-in with guests to ensure that everything is going well. •Clear dirty dishes from table. •Refill beverages throughout the meal. •Deliver guest’s bill and thank them for dining at the restaurant. •Clean rooms, lounges, lobbies, bathrooms and hallways • Vacuum and wash carpets and rugs • Empty wastepaper baskets and ashtrays • Transport trash to waste disposal equipment • Dust and polish wooden surfaces and furniture • Replace light bulbs and repair fixtures • Replenish bathroom and mini bar supplies

• Greeting guests • Carry out procedures for check-in and check-out guests. • Solve problem and dealing with guests. • Taking and inputting reservations. • Negotiating rates in hotels. • Upselling or offering a more expensive room to the customer. • Open and close the availability as and when required of hotel. • Do daily report, monthly report for GM • Provide information about hotel and other services. Handle complaints and requests. • Coordinate with other departments. Arrange working shift for front office staff

• Maintains a friendly, neat and pleasant image to guest. • Provide courteous service to guests and respond promptly and tactfully to guest complaints requests and enquires • Sell, register and double check assigning rooms to incoming guests, ensure that the registration cards are properly filled out. Check departing guest based on the established procedure • Inform other departments and outlets of arrivals, room changes, check out and special arrangements, update all information in the computer. • Record in log book any unusual happenings and all important matters for follow up. Double check about the things on following up. • Organizing and managing all receptionists, make sure that they follow up hotel regulation and perform well. • Lead and create a good team spirit in the front office department.

Manage Front Office Department Manage Reservation Department Manage Sale Online Department

Responsible for front office operation during the absence of Front Office Manager. Discuss all matters that needed follow up with the next shift Manager. Motivating and monitor all front office employees Dealing with customer complaints and issues...

Manage Front Office and Housekeeping Department. Manage Reservation Department. Manager Activities Department such as Pool & Gym and Shopping Center.

Manage Front Office and Housekeeping Department. Manage Reservation Department. Manage Sale Online Department. Manager Activities Department such as Pool & Gym and Shopping Center.

• Responsible for managing the Hotel Management Team (HOD) • Oversees the operations functions of the hotel • Hold regular briefings and meetings with all head of department. • Design strategies to ensure total guest satisfaction. • Develop an annual business plan. • Ensure highest standards of professional services to customers. • Create brand image for the hotel. • Develop strategies for organizing, staffing, planning and executing functionalities. • Provide training for all hotel staff in delivering care that meets the best standards. • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction. • Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.

• Responsible for managing the Hotel Management Team (HOD) • Oversees the operations functions of the hotel • Hold regular briefings and meetings with all head of department. • Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and service standard. • Handles with complaints and oversees the service recovery procedures • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operation Budget, Marketing & Sales Plan. • Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Provide training for hotel staff in delivering care that meets the best standards and practices.

-Pre-opening hotel set up from the beginning. -Prepared pre-opening hotel checklist, Budget, SOP's, Hotel policy and procedures, Job Descriptions of all department, Stationary for staffs and guests, Hotel standard reports, Marketing plan & Rate structure and prepared operation equipment list for all department.... • Responsible for managing the Hotel Management Team (HOD) • Oversees the operations functions of the hotel • Hold regular briefings and meetings with all head of department. • Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and service standard. • Handles with complaints and oversees the service recovery procedures • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operation Budget, Marketing & Sales Plan. • Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Provide training for hotel staff in delivering care that meets the best standards and practices.

dzungnq1@tco.com.vn - 0913803189

owner@seashorehotel.com.vn - 0913939609

owner@chihousedanang.com - 0945651978