Head of Operation and Customer Service tại Yên Living

4/2021 → / (3 năm 7 tháng)

30/57B Nguyễn Cửu Vân,P17,Bình Thạnh,HCM

tions: ● Manage the Operations' department employees, including: Housekeeping team, Operations & Customer service representatives, interns, etc., consisting of related responsibilities such as: recruiting new Operations staff, arranging working hours, supervising and distributing responsibilities for the team, monitoring & assessing the team's work performance and quality, etc. ● Manage and ensure that responsibilities and tasks related to operations, maintaining the facilities of the buildings, cleaning done and provided by internal staff, and outsourced suppliers are carried out in full and effectively, including sections such as: water & electricity maintenance, AC, swimming pool, deep cleaning, etc. ● Coordinate with the landlords and/or external suppliers to repair damages/facilities of the buildings timely and effectively, including sections such as: waterproofing, infrastructures of the buildings, etc. ● Plan, supervise and coordinate with related parties to maintain or upgrade rooms and public areas to ensure service quality. Supervise, monitor and ensure that tasks in the check-in, room transfer and check-out processes are carried out fully and effectively. ● Handle or ensure that all complaints, requests, online reviews from guests are properly taken care of and resolved. ● Monitor the paperwork process related to customers to ensure the necessary paperworks are carried out and completed in a timely manner.

Receptionist tại Marvellous Spa

5/2017 → 7/2018 (1 năm 2 tháng)

55 Duong Thanh,Hoan Kiem,Ha Noi

Customer Service tại JM Marvel Hotel & Spa

8/2018 → 7/2019 (10 tháng)

16 Hang Da,Hoan Kiem,Ha Noi

1. Greeting guests and visitors in a friendly and professional manner. 2. Managing incoming calls and directing them to the appropriate person or department. 3. Handling incoming and outgoing mail and deliveries. 4. Scheduling appointments and managing calendars. 5. Maintaining a clean and organized reception area. 6. Providing basic information to visitors and answering general inquiries about the company. 7. Assisting with administrative tasks such as data entry, filing, and photocopying. 8. Coordinating with other departments to ensure smooth communication and operations. 9. Maintaining office supplies and inventory. 10. Upholding security protocols by monitoring visitor access.

Front Office Manager tại Media Hotel & Spa

7/2019 → 4/2020 (9 tháng)

11 Hang Dau,Hoan Kiem,Ha Noi

- Supervising and coordinating the administrative duties of the front office staff. - Welcoming and assisting visitors, clients, and employees. - Managing office supplies and equipment, ensuring necessary resources are available. - Handling incoming and outgoing communications, including phone calls, emails, and mail. - Coordinating appointments and scheduling meetings. - Ensuring the reception area is clean, organized, and presentable. - Providing excellent customer service and resolving any guest or client concerns. - Collaborating with other departments to support overall business objectives. - Training and onboarding new front office staff members. - Overseeing financial transactions, such as billing and invoicing.

Nguyễn Đức Triều Dương - CEO and Founder

Yen Living Vietnam

duong@yenliving.co