Văn Chấn Tường
Leisure and M.I.C.E Sales Manager
- Đam mê công việc thuộc lĩnh vực dịch vụ và chăm sóc khách hàng - Mong muốn mang đến chất lượng dịch vụ tốt nhất cho khách hàng - Cố gắng hoàn thiện bản thân. Vì ngành dịch vụ là nơi rèn luyện con người tốt nhất
Thông tin cá nhân
Họ và tên
Văn Chấn Tường
Giới tính
Nam
Ngày sinh
04/11/1993
Địa chỉ
772 Đào Trí, Phường Phú Thuận, Quận 7, TPHCM
Cập nhật
22/05/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Tin học văn phòng 80%
-
Giải quyết phàn nàn 80%
-
Lắng nghe và xử lý tình huống 80%
-
upselling 80%
-
Chăm sóc khách hàng 80%
-
Sale and Marketing 80%
Học vấn - Chuyên môn
UNIVERSITY OF ECONOMICS AND LAWS
BUSINESS ADMINISTRATION - Đại học - 2011 - 2016
Kinh nghiệm làm việc
Receptionist - Supervisor tại Saigon Hotel Corporation
Hồ Chí Minh, Việt Nam - 6/2015 - 4/2018
- Assist guests as the manager on duty - Welcome VIP and loyal guests - Assists with and oversees guest check-in and check-out of the hotel - Provides hotel guests with above-and-beyond service - Taking care of guests during and after their stay - Problem-solving - Upselling and promoting hotel rooms and services - Taking reservation - Selling tour and transportation - Assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties. - Training for a new trainee in Front Desk Agent - Ensures that all front desk employees engage politely and attentively with incoming and departing guests.
E-COMMERCE MANAGER tại Công ty TNHH TM DV Du Lịch Orchids
Hồ Chí Minh, Việt Nam - 6/2018 - 4/2018
- Supervise the customer service unit of a hotel to ensure compliance with set standards of hospitality and customer service. - Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services. - Manage and monitor the implementation of e-commerce strategies. - Maintain complete knowledge of all the services a hotel provides so as to conduct successful sales. - Explain and notify clients of recent upgrades and available options for hotel services. - To control allocations and room inventory together with the Reservation Team. - Assist Marketing Team with ideas of Digital Marketing activities, social media, and other online presence. - Carry out research and analysis to identify new markets and business opportunities. - Assign job duties to hotel personnel and ensure effective performance of assigned tasks.
Leisure & MICE Sales Manager tại Lotte Hotel Saigon
Hồ Chí Minh, Việt Nam - 7/2022 - Hiện tại
- Prospects and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, and direct mail. - Drives and manages group production through improved customer loyalty through excellent account management. - Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account. - Negotiates transient and group rates for assigned accounts. - Continuously communicates the benefits of the Hotel to clients and has excellent product knowledge. - Understands and is familiar with the fundamentals of assigned accounts. - Identifies new or existing markets/accounts that meet property sales strategy. - Be accountable for all targets and goals set for the area of responsibility. - Develops marketing intelligence, new product ideas, competition activities, new customer trends, and performance.