Senior Executive, Customer Service & Administration tại Frasers Property Vietnam

2/2021 → 4/2021 (2 tháng)

Ho Chi Minh City

Set up the new Worc@Q2 office building in Thao Dien, District 2 Plan and enforce Operational processes and standard procedures Oversee daily operations and deliver excellent customer service towards tenants Supervise cleaning and security services provided by contractors to ensure they follow and meet building top standards Coordinate with Maintenance Team to ensure building always operates in top condition Manage Parking and Access Card registration, approval and issuing Plan and execute events to welcome and maintain customer satisfaction Manage operational inventory Prepare weekly and monthly report

Operation Supervisor tại Hello World Saigon (formerly, Kafnu HCMC)

10/2020 → 1/2021 (3 tháng)

Thành phố Hồ Chí Minh

Senior Community Associate tại Hello World Saigon (formerly, Kafnu HCMC)

1/2019 → 10/2020 (1 năm 8 tháng)

Thành phố Hồ Chí Minh

Responsibilities Plan, build and implement Operational processes, procedures Implement and manage Nexudus System for Operational process Implement and manage Hotelogix, Siteminder System and OTAs platform for Hotel operational process Manage check-ins and check-outs of short term members, visitors as well as OTAs booking for Hotel Oversee daily operations and strictly conduct building operations and supervision to ensure highest level of member experience Supervise front office team members to ensure efficient and smooth operations Facilitate and monitor the work of housekeeping, security personnel or company of all floors of office, restaurant, lounge, hotel Manage operating supply stock Prepare weekly, monthly financial hotel report, supply cost, tenants' contract status, reconcile with sale and finance department

Store Staff tại Cửa hàng TMDV Vi Tính Baby

9/2012 → 9/2017 (5 năm )

Thành phố Hồ Chí Minh

Sell computer components, software Aiding customer in repairing computer, warranting hardware Answering questions and dealing with customers

Q1 -2020 STAR Award Winner

2/2020

Out of over 500 employees globally, nominated the most and won an inaugural STAR Award of Q1 – 2020 for great Integrity - (Do the Right Thing, and saying so when we’re not) shown at Kafnu HCMC - Signed by Chief Executive Officer of Next Story Group

Tran Ngoc Khuong - COO

Hello World Saigon

tn_khuong@hotmail.com - 084933131758

Pham Xuan Binh - Senior IT Manager

UNIQLO Vietnam

binhpx@gmail.com - 0913149074

Huynh Thi Ngoc Diem - Sales Community Manager

Kafnu HCMC

diemhuynh1208@gmail.com - 0933131758