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Việc làm thêm
Nguyễn Hải Nam
123 Lượt xem hồ sơ
Nam, 25/02/1994, 30 tuổi
Số 15 ngõ 10 phố An Xá, phường Phúc Xá, quận Ba Đình, Hà Nội
Cập nhật: 05/06/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
5 - 8 triệu
Hà Nội
Tiếng Anh (Khá)
4 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Cai đẳng Du lịch Hà Nội
Quản trị Khách sạn - Nhà hàng - Trung cấp
2012 → 2014
Kĩ năng
| English | |
| Information Technology (Office) | |
| Hotel Management System (Smile, Perfect Key) |
Kinh nghiệm làm việc
Receptionist tại Anatole hotel Hanoi
1/2020 → / (5 năm )
26-28-30 Nhà Chung - Hà Nội
- Check-in, check-out for the guests - Serve guests during stay - Take care all problems of guests - Prepair bills and payment for guests - Receive bookings from walk-in guests, TA and OTA - Solve problems and complains of guests during stay - Make reports (payment, rooms, revenue, ...) - Keep the front desk area tidy and clean - Answer and transfer all coming calls in shift
Receptionist tại L’Heritage Hotel
10/2019 → 1/2020 (3 tháng)
41 Hàng Gà - Hà Nội
- Check-in, check-out for the guests - Serve guests during stay - Take care all problems of guests - Prepair bills and payment for guests - Receive bookings from walk-in guests, TA and OTA - Solve problems and complains of guests during stay - Make reports (payment, rooms, revenue, ...) - Keep the front desk area tidy and clean - Answer and transfer all coming calls in shift
Receptionist Supervisor tại Church Boutique Hotel
8/2019 → 10/2019 (1 tháng)
95 Hàng Gai - Số 9 Nhà Thờ - 35-37 Hàng Trống
- Check-in, check-out for the guests - Serve guests during stay - Take care all problems of guests - Prepair bills and payment for guests - Receive bookings from walk-in guests, TA and OTA - Solve problems and complains of guests during stay - Make reports (payment, rooms, revenue, ...) - Keep the front desk area tidy and clean - Answer and transfer all coming calls in shift. - Oversee and coordinate all arrivals and departures of special guests - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Appraise team’s performance and produce reports - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Take care partners’ request, bookings and payment
Receptionist tại Rex Hanoi Hotel
9/2018 → 6/2019 (9 tháng)
42-44 Gia Ngư - Hà Nội
- Check-in, check-out for the guests - Serve guests during stay - Take care all problems of guests - Prepair bills and payment for guests - Receive bookings from walk-in guests, TA and OTA - Solve problems and complains of guests during stay - Make reports (payment, rooms, revenue, ...) - Keep the front desk area tidy and clean - Answer and transfer all coming calls in shift
Front Office Manager tại Royal Suite Hanoi Hotel
9/2017 → 9/2018 (1 năm )
112 Nguyễn Khánh Toàn - Cầu Giấy
- Check-in, check-out for guest - Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Take care all problems of guests - Answer and transfer all coming calls in shift. - Oversee and coordinate all arrivals and departures of special guests - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Appraise team’s performance and produce reports - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Take care partner’s request, bookings and payment
Receptionist tại Bao Son Internetional Hotel
8/2015 → 9/2017 (2 năm 1 tháng)
50 Nguyễn Chí Thanh
- Check-in, check-out for the guests - Serve guests during stay - Take care all problems of guests - Prepair bills VAT invoices and payment for guests - Receive bookings from walk-in guests, TA and OTA - Solve problems and complains of guests during stay - Make reports (payment, rooms, revenue, ...) - Keep the front desk area tidy and clean - Answer and transfer all coming calls in shift.
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