Receptionist tại Riverside Saigon Hotel

8/2016 → 1/2019 (2 năm 5 tháng)

TP.HCM

Main responsibilities: -Welcome guests upon their arrival and leave - Perform all check-in and check-out tasks, register guests and collecting necessary information - Manage online and phone reservations inform customers about payment methods and verify their credit card data - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and professional manner - Ensure all services are ready and fully-furnished to accommodate guests’ needs

Receptionist tại KHÁCH SẠN PULLMAN SAIGON

11/2019 → Hiện tại

TP.HCM

Main responsibilities: • Greet guests on arrival and making them feel welcome and comfortable during their stay. • Engage with guests at all times in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. • Being a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. • Ensure that departure motivates guests to come back to the hotel at the earliest opportunity. • Mange the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys, offer luggage assistance and transportation and other services requested by guests. • Tailor interactions based on guests’ needs and available data • Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences• Provide appropriate recognition to members of loyalty program

SENIOR OPERATOR tại KHÁCH SẠN PULLMAN SAIGON

3/2019 → 11/2019 (8 tháng)

Tp HCM

Main responsibilities: • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. • Handles guest and employee request in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. • Maintains positive guest and colleague interactions with good working relationships. • Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. • Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. • Connects local and international calls quickly, courteously and accurately. • Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls. • Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

Mrs. Nguyen Tran Phuong Uyen - FRONT OFFICE MANAGER

Pullman

H7489-FO5@accor.com - (028)38388686