Executive Lounge Manager tại Crowne Plaza Vinh Yen City Centre

3/2022 → Hiện tại

Vĩnh Phúc

OPERATOR & FRONT OFFICE AGENT (EXECUTIVE LOUNGE) tại Pullman Saigon Centre

10/2016 → 12/2018 (2 năm 2 tháng)

Hồ Chí Minh

- Ensuring all check in and check out are made in line with the standard established. - Well prepared amenities for VIPs, Birthday, Apologize, Special request - Coordinating with Duty Manager on room assignment. - Checking and correcting wrong post and record income of other departments. - Telephone Operator: Receiving all calls from internal and external guest to ensure all guest’s need are fully met (wake-up call, dining order, amenities request). - Reservation: Receiving all calls from outside guest to clear up any question about booking (new booking, booking confirmation and changes, transportation request)

FRONT OFFICE SUPERVISOR tại Ibis Saigon Airport

5/2019 → 3/2022 (2 năm 9 tháng)

Hồ Chí Minh

- Supervise daily manning operation of Front Office Department. - In charge of group as a key driver. - Represent Management in all guest related issue. - Maintain positive guest and colleague interactions with good working relationships. - Assist in greeting and checking in VIPs and Long Stays Guest - Well prepared amenities for VIPs, Birthday, Apologize, Sparkles, Special request. - Ensure target of good comments for Front Office Department. - Key driver of training and running New Accor Enrollment Program. - Review, analyze and make suggest to develop work flow training at Front Office. - Daily report to Head Office Department. - Communicate with Front Office Manager on all matters regarding guest service.