Customer Service Representative tại Docosan LTD.

7/2021 → 12/2021 (5 tháng)

Ho chi minh, Vietnam

Ensure 100% customer satisfied while using company products. Maintain customer accounts and record account information. Support customer with their inquiry on healthcare via messages, email, and phone call. Make product recommendations or services to customers based on their needs and preferences. Follow communication guidelines, policies, and procedures. Reach out to customers via email and telephone to promote company promotions or deliver information. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints Assist customers in placing orders, fulfilling refunds and handling exchanges. Connect patient with right doctor for their issues or needed.

Store Manager tại Givral's Bakery

6/2020 → 1/2021 (7 tháng)

Ha Noi, Viet Nam

Maintain working schedules on a day to day basic. Recruit junior staff and train to ensure meet the standard. Ensure all the machines working properly. Keep a record of monthly expenses and revenues. Coordinate with suppliers for the stock of raw materials. Maintain healthy relationship with customers. Plan different deals and discounts to attract potential customers. Maintain the standard and quality of the services provided. Coordinate with the baker to plan the suitable for special occasions. Manage the billing procedures.

Assistant General Manager tại Oblue Villa&Hotel

7/2019 → 5/2020 (10 tháng)

Phu Quoc, Viet Nam

Assist the manager in day to day operations. Assigns duties to HOD’s and observe performance to ensure adherence to hotel policies and established operating procedures. Hiring, training and developing new employees. Promotes the property within the hotel industry, local community and trade associations. Monitor the guest feedback on OTA, TripAdvisor, etc. Optimizing profits by controlling costs. Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.Responsible for the accurate financial and budget reporting to the management (P&L report, budgeting, cost management. Provide leadership and direction to all employees. Assisting GM during morning meeting with HOD in the absence of GM. Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standard. Working together with property owner to achieve brand positioning and success. Preparing and presenting employee reviews. Performs daily, weekly and monthly property inspections. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Must be available 24/7 in case to respond to any guest or employee emergencies. Taking disciplinary action when necessary. Build strong working relationship and communication with staffs, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need. Ensure staff is provided with uniforms and name tags, and upholds hotel grooming standard.

Concierge tại Grand Millennium Hotel

12/2018 → 7/2019 (7 tháng)

Auckland, New Zealand

Welcoming and greeting customers upon the entrance. Assist guest with luggage and requirement. Respond to complaints and find the appropriate solution. Training new member to work efficiently and accurately. Actively looking for ways to help people. Being aware of others' reactions and understanding why they react as they do. Training new member to work efficiently and accurately. Understand and exceed guests’ expectations and provide services they need. Arrange transportation, events and excursions upon request from hotel residents. Good knowledge about all the venues, attractions, restaurants and activities in the city. Work with New Zealand awarded Tour Company. Maintain hotel lobby and forecourts area. Do valet parking for guest. Motivating, developing, and directing people as they work, identifying the best people for the job. Welcome and set up all phases of travel for VIP clients. Recommended and upsell hotel’s outlet first. Making the guest totally familiar with the operating times and its benefits.

F&B Attendant tại James Cook Grand Chancellor Hotel

1/2018 → 7/2018 (5 tháng)

Wellington, New Zealand

Promote and upsell hotel product. Provided excellent customer service. Relayed and prepared food and beverage orders using safe food handling techniques. Wine and food pairing. Fine dining experience. Worked in a fast-paced environment waiting tables and simultaneously tending bar. Similar with POS system. Cleaned and sanitized work station and equipment. Ability to resolve customer disputed calmly and professionally. Demonstrated accuracy in cashiering, cash handling and credit card processing. Responsible for checking and recording register balance at the close of business. Trained new staff to meet hotel's standard. Performed opening and closing duties as required.

IELTS

11/2019

IELTS 6.5

Suzanne Pentecost - F/O Lecture

Pacific International Hotel Management School

suzannep@pihms.ac.nz

Manish Panchal - F&B Manager

James Cook Grand Chancellor Hotel

restauant.manager@jamescookhotel.co.nz - (+64) 27 668 4041

Arpan Keshav - Assistant Concierge

Grand Millennium Auckland Hotel

Arpan.keshav@millenniumhotels.co.nz - (+64) 210 253 7954

Pham Xuan Tai - CEO

Oblue Villas & Hotel

taixp87@gmail.com - 0908658888