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Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Giỏi)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi University of Culture
Tourism Culture - Đại học
2007 → 2013
2007-2010: Tốt nghiệp Cao Đẳng 2011-2013: Tốt nghiệp liên thông Đại Học
Kĩ năng
English language | |
Expert in Softwares: Perfect Key, Smile | |
Good communication, customer service, teamwork & leadership , training FO team |
Kinh nghiệm làm việc
Doctor’s assistant & English translator tại Irec clinic
5/2020 → 1/2021 (8 tháng)
6th floor, 52 Ba Trieu str, Hoan Kiem dist, Hanoi
- Support doctor to communicate with patients by oral translation from English to Vietnamese and vice versa during doctor’s visit and treatment: translating for films explanation, treatment plans, answer the questions from the patients. Helping doctor while doing treatment directly with patient, guiding rehab exercises, transfer doctor’s orders..etc. - Coordinating with the physiotherapist team to take care of the patients during treatment visits. Support the Physiotherapists to communicate with doctor, help training translation for doctor with physiotherapists. - Translating all the documents, writing treatment plans, doctor’s exam, diagnosis, medical reports, events documents which are related to my doctor. Oral translation in the company’s meeting to communicate with others staffs, doctors , management department, consultation with others Vietnamese doctor… etc. - Support others departments to work with the foreign doctor what are related to our patients and others issues…etc - Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for proper assistance inside or outside the clinic - Possessing high verbal and written skills in both medical English and Vietnamese language. - Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.
Receptionist tại Zen hotel Hanoi
9/2010 → 9/2013 (3 năm )
43 Quan Thanh
Welcome and greet guests with great courtesy - Manage room reservations - Address guests concerns and special requests in a professional and personable manner - Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed - Get transport for customers and reservations in local restaurants - Answer telephone calls and transfers these to guest rooms - Take and relay telephone messages for hotel guests and others - Prepare bills, handle and process checkouts, take payments - Man the hotels business center and other units if necessary - Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests - Deal with complaints and problems - Answer queries of guests about various information and services of the hotel - Do other administrative and hospitable functions assigned from time to time
Sales OTA & Customer services tại Hanoi Splendid hotel group
9/2013 → 11/2016 (3 năm 2 tháng)
28 Au Trieu , Hoan Kiem Hanoi
Manage the OTA system to make sure room categories, room rate and promotion run properly. - Handle all issues relate to OTA bookings: guest feedback, complaint, requirements.. communicate with guest. - Customer service and tour information provide for guest in house. - Email handling for room reservation, tour bookings , guests communicating… etc - Report as required on sales activities and successes
Hotel Manager tại Iris Boutique Hotel
4/2019 → 5/2020 (1 năm )
5 Au Trieu
Be responsible to manage hotel overall, supervise hotel finance monthly - Promoting hotel business - Maintaining and strengthening hotel services quality - Recruiting and training human resources - Managing Hotel rooms system and control the staffs - Customer service, manage OTA system - Tour information
Front office manager tại Silk Queen hospitality group
11/2016 → 4/2019 (2 năm 5 tháng)
100 Hang Gai & 36 Lo Su
- Manage reception area . Ensuring visitors receive a heartwarming welcome, to be provided professional and friendly service. - Trains, cross –trains, and retrains all front office personnel. Evaluates the job performance if each front office employee. - Supervises workload during shifts. - Coordinate all front desk activities, including calls, reservations and guests services. Maintains working relationships and communicates with all departments. - Keep pleasant personality with a dynamic professional attitude to supervise and lead FO team. Dealing efficiently with complaints and approach a solid customer service . Resolves guest problems quickly, efficiently, and courteously.Troubleshoot emergencies. - Ensure front desk is tidy and clean . - Enforces all cash-handling, check-cashing, and credit policies. Checks cashiers in and out and verifies cards and deposits at the end of each shift. - Conducts regularly scheduled meetings of front office personnel. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. - Schedules the front office staff. and mark work-points - Ensure timely and accurate customer service. Ensure proper mail distribution. - Review daily front office work and activity reports generated. Preparing performance reports related to front office. Performing other duties as requested by management.