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My full name is Giap Thi Diem Xuan, and I graduated from Van Lang University in July 2022 with a major in Hotel Management. I have three years of experience in this field. I am confident in my abilities and desire to work in a professional environment where I can contribute my knowledge and apply what I have learned through years of experience. Thank you for your time and consideration. I hope to hear from you soon, and it will be a pleasure to speak with you further about this employment opportunity.
Extremely motivated to constantly improve my skills and advance professionally. I am confident in my ability to gain experience.
Classification: Good
Process reservation requests sent from email box, telephone, Sales department, travel agents or other hotel sources. Provide sufficient inquiry to enquiry requests from guests, clients, travel agents, etc. Receive, respond and update booking requests on the hotel reservation system.
Assist with the check-in and check-out process. Prepare paperwork for the receptionist. Manage customer service requests.
Receive guests to the hotel by greeting them warmly. Handle and resolve complaints from guests. Answer and forward phone calls. Assist with administrative and clerical tasks as needed.
Greet all guests and assist them with check- in and check-out. Answer, screen and forward incoming phone calls. Receiving and sorting daily mail. Manage guest reservations and bookings. Handle any complaints or issues that arise.