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Mai Hoài Thu

Mai Hoài Thu

Hồ sơ 5 sao vàng 245 Lượt xem hồ sơ

Nữ, 07/05/1997, 27 tuổi

221/3 Đình Phong Phú, Quận 9, Hồ Chí Minh, Việt Nam

Cập nhật: 17/03/2022

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh, Ẩm thực
Lĩnh vực
Khách sạn/ Khu căn hộ, Nhà hàng/ Bar/ Pub

Giới thiệu bản thân

Driven, curious, and enthusiastic. That's how I describe myself. I'm interested in pursuing a career within the hospitality and event industry as it is my passion to help others better their quality of life through exceptional service and the satisfaction that goes along with them being served. The work that I've done in both the hotel and food industry has taught me how to adapt and manage time efficiently while managing multiple projects simultaneously.

Trình độ học vấn chuyên môn

University of Economics

Tourism Management - Đại học

2015 → 2019

Kĩ năng

Public Speaking
Ability to multitask
Fluent in English language (written and spoken)
Handling inquiries and complaints

Kinh nghiệm làm việc

Senior Captain tại Stoker Woodfired Grill and Bar

3/2020 → Hiện tại

Ho Chi Minh City

- In the absence of the Outlet Manager, conducting daily pre-shift briefings to employees on preparation and helping out with all positions as needed. - Answering phone calls, scheduling reservations, and introducing the menus to new guests. - Handling all guests’ complaints and inquiries about the food, drink, and service; upselling and cross-selling all items of Stoker. - Training the new staff to ensure they have a good understanding of Stoker’s products and standard service; helping to develop their interpersonal skills through the appropriate coaching and mentoring. - Working as a liaison between different departments such as Kitchen, Service, Cleaner, and Bar to ensure effective cooperation. - Being in charge of the dining floors which have the capacity of 30-40 guests at a time.

Business Operation Coordinator tại EIY Public Speaking

4/2019 → 9/2019 (5 tháng)

Hồ Chí Minh, Việt Nam

_ Assisting EIY Public Speaking CEO on day-to-day business operation including classes management, marketing, sales, academic, finance, accounting, recruitment, quality management, customer service. _ Maintaining and build rapport with learners constantly to understand learners’ insights and offer customer service if they need support. _ Leading the Avanced EIY Toastmasters Club: Instructing members on how to make a speech and take key role holders; organizing meetings every Sunday, etc. _ Make sure the class opening schedule is well-managed and class preparation is completed before the class starts. _ Work with instructors and teaching assistants to make sure they follow EIY course conduction process and support them when necessary.

Receptionist Intern tại Khách sạn Bông Sen Sài Gòn

1/2019 → 3/2019 (1 tháng)

Hồ Chí Minh, Việt Nam

I had a chance to work at Bong Sen Hotel (Dong Khoi) as a receptionist intern in 3 months. My responsibilities in this position were to greet and welcome guests and handle any queries or questions from them. Thanks to this opportunity, I have enhanced my face-to-face communication skills tremendously. Below are my duties when I was in this position: _ Check in, check out _ Take guests to see the rooms of the hotel. _ Listen and respond to guest queries and requests both in-person and by phone. _ Redirect phone calls to the appropriate department and take down messages.

Banquet Server tại Sheraton Saigon Hotel & Towers

7/2017 → 10/2017 (3 tháng)

Hồ Chí Minh, Việt Nam

I am passionate in restaurant industry and my long-term career path is restaurant manager. After 3 months working in this position, I could understand the techniques and soft skills that a server in a restaurant needs. This job also helps me understand the professional service procedure in a 5 star hotel. Below are my duties when I was in this position: _ Setting up for events like meeting, conference, wedding, and buffet _ Serving in one of the biggest events in 2017: APEC _ Communicating with Vietnamese and foreign guests whenever they need help.

Teaching Assistant tại EIY Public Speaking

8/2018 → 2/2020 (1 năm 6 tháng)

Hồ Chí Minh, Việt Nam

Working at EIY as a Teacher Assistant helps me improve my confidence tremendously. I have the chance to work with professional instructors who are the experts in Public Speaking and Communications Skills. There are 3 skills that have been enhanced greatly during the time I've been working here. They are public speaking skills, observing and evaluating skills. Below are my responsibilities when I was in this position: _ Supporting teachers in the Specific English Courses for Corporates and the Public Speaking and Comminication Courses _ Supporting instructor in-class activities to ensure Learners’ understanding and cheer the atmosphere up _ Leading the class regarding warm-up and coaching sessions. _ Walking around to observe and answer the questions of learners _ Observing learner’s performance toward great points & improvement and share with them when evaluation is conducted _ Submitting the learner reports after those courses finish

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