Reservation Manager tại Crowne Plaza Phu Quoc Starbay - Intercontinental Hotel Group (IHG) (5*)

10/2020 → Hiện tại

Phu Quoc

o Report to EAM / General Manager o Preopening from Oct 2020 to Dec 2021. o Managed 308 rooms included rooms and villas o Setup OTAs extranet o Setup Opera systems o Setup Reservation Office o Assist Sales team for site inspection.

Group Reservation Manager tại Stay Well Cocobay Danang – Empire Hospitality

2/2020 → 10/2020 (7 tháng)

Da Nang

o Report to General Manager. o Preopening. o In charge Reservation team for :  Leisure Inn hotel (4*) – Managed by Staywell: 372 room keys.  Park Regis hotel (5*) – Managed by Staywell: 686 room keys. o Setup Opera systems o Setup Reservation Office

Reservations Manager cum Call Center Manager tại Cocobay Danang – Empire Hospitality

10/2018 → 2/2020 (1 năm 4 tháng)

Da Nang

- Reported to General Manager. - Supported E-commerce team for OTA extranet managing. - Managed Owner Real Estate and Owner Timeshare market. - Cooperated with supplier/ IT for designing the Owner Real Estate website. - Writed the Reservation and Call Center SOP. - In charged Reservation team for  Boutique Hotel (3*) – Managed by Cocobay Da Nang: 1,480 room keys.  Pre-opened Leisure Inn (4*) – Managed by Staywell Cocobay Danang: 372 room keys.  Pre-opened Park Regis (5*) – Managed by Staywell Cocobay Danang: 686 room keys.

Revenues and Reservations Manager tại Alagon Hotels & Spas Group

4/2018 → 10/2018 (5 tháng)

Ho Chi Minh

- Reported to General Manager. - Cooperated to ADOSM for restructuring Sales – Marketing and Reservation teams. - Assisted the Sales team in solution development and project design - Assisted the Marketing team built relationship with Harper’s Bazaar Vietnam for advertising. - Writted the Reservation SOP. - In charged Revenue & Reservation team for 6 properties (total 473 room keys):  4 stars: Alagon D’Antique. Pre-opening Alagon Zen.  3 stars: Alagon Saigon, Alagon Central, Alagon City, Alagon Western.

Sales Manager tại Boutique Hoi An Resort (5*) and Boutique Cam Thanh Resort (4*)

5/2017 → 4/2018 (11 tháng)

Quang Nam

- Reported to Director of Sales and Marketing Manager. - Supported E-commerce team for OTA extranet managing. - Provided pre-sales support to key channel partners. - Built and maintained relationships with customers and channel partners. - Represented the company at business related function such as trade shows, client presentation and other sales related venues. - Developed and maintain a high level of product knowledge, its commercial application and potential. - Pre-opened Boutique Cam Thanh Resort

E-Commerce and Reservation Manager tại Sila Urban Living Apartment

11/2016 → 5/2017 (5 tháng)

Ho Chi Minh

- Reported to Director of Sales and Marketing. - In charged OTA market. o Responsible for hotel room inventory, market place account management function. o Deliverred promotion activities to drive sale and competitiveness. o Maximize room revenue and control price disparity in the market. - Supported Sales team in Leisure market. - Managed 217 room keys.

Reservations and Call Center Manager tại Pre-opening Bay Hotel

2/2016 → 11/2016 (9 tháng)

Ho Chi Minh

- Reported to General Manager. - Acted as Personal Assistant General Manager. - Set-up Reservation Office. - Set-up Call Center Office. - Writed the Reservation and Call Center SOP. - Managed 251 room keys.

Assistant Reservation Manager tại Intercontinental Asiana Saigon Hotel – Intercontinental Hotel Group (IHG)

4/2011 → 2/2016 (4 năm 10 tháng)

Ho Chi Minh

- Reported to Director of Sales & Marketing. - Prepared reports as requested (sales reports, daily pick up reports, …). - Reached the target of up selling. - Ensured promotion programs, best rate promotion have to be updated and offered on time. - Monitored reservation levels and inform Director of Sales & Marketing of current and future occupancy rates. - Controlled waiting list. - Managed “no show” reservation by investigation and recording of same. - Controlled number of room and room inventory in system (Opera, Holidex and Oxi). - Trained new comers for the Reservation Office / Front Office. - In charge Reservation team for: o Intercontinental Asia Saigon Hotel: 305 room keys. o Intercontinental Asia Saigon Residence: 270 room keys. • Sep 2013 – Feb 2015: acted as Reservation Manager. • Feb – May 2013: acted as Reservation Manager. • Feb – Aug 2012: acted as Reservation Manager. • 2013: managed room for United States Secretary of State group

Senior Reservation Agent tại Caravelle Hotel Saigon

6/2007 → 4/2011 (3 năm 10 tháng)

Ho Chi Minh

- Reported to Reservation Manager - Completed the Reservation tasks. - Trained for new commers

Reservation Sales Agent tại New World Hotel Saigon - Marriott

4/2002 → 6/2007 (5 năm 2 tháng)

Ho Chi Minh

- Reported to Reservation & Revenue Manager. - Reviewed competitors' rate on OTA - Completed the reservation tasks

Trainee tại Majestic Hotel

3/2001 → 5/2001 (2 tháng)

Ho Chi Minh

Worked as trainee at Front Office, Housekeeping and Food & Beverage

Associate of The Month

12/2006

Thank you letter for “Associate of The Month”

Supervisor of the 1st quarter 2014

12/2014

Thank you letter for Supervisor of the 1st quarter 2014

Great Hotels Guests Love

12/2014

A big thank you for supporting the delivery of Great Hotels Guests Love

Conscientious manager

12/2015

Thank you letter for Conscientious Manager