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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
Toàn Quốc
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi college of Economics and Technology
Finance - Bank - Cao đẳng
2009 → 2012
Hanoi University of Science and Technology
Business Administration - Đại học
2012 → 2016
Kĩ năng
| Lắng nghe và xử lý tình huống | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Giải quyết phàn nàn | |
| Training and Development | |
| Tổ chức công việc | |
| Quản lý | |
| Quản lí thời gian |
Kinh nghiệm làm việc
Receptionists tại Nesta Hotel
7/2019 → Hiện tại
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Responsible for checking in guests such as registering and assinging rooms to guests and checking out. - Manages guests' accounts and information, and room availability in the system. - Receives and transmits messages to guest promptly. - Handles guest queries, comments and complaints, and refer issues to manager when necessary. - Responsible and accountable for handling and safe keeping of cash and guest valuables. - Perform any other duties as required and directed by the hotel management. - Sale tour and take feetback, check satisfaction of guest. - Can solve complaints and problems of guests in my authorization.
Receptionists tại THE LIGHT HOTEL
7/2018 → Hiện tại
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Responsible for checking in guests such as registering and assinging rooms to guests and checking out. - Manages guests' accounts and information, and room availability in the system. - Receives and transmits messages to guest promptly. - Handles guest queries, comments and complaints, and refer issues to manager when necessary. - Responsible and accountable for handling and safe keeping of cash and guest valuables. - Perform any other duties as required and directed by the hotel management.
Receptionists Captain tại Soft Hotel
1/2018 → 6/2018 (5 tháng)
Hà Nội, Việt Nam
- Welcome guest and instruct them to ensure to smooth flow of work - Transportation arrangement: Receive the booking request from the staff and arrangeeffectively. - Achieve positive outcomes from Guest queries in a timely and efficient manner - Ensure an efficient reception experience for Guests, including check in/out, and complete auditprocedures, as required.- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware ofany relevant feedback from guests and, or, other departments. - Check pick up and drop off of guests. - Maximize room occupancy and use up-selling techniques to promote hotel services andfacilities. - Make reservation for guests from website. - Work in day - night shifts as assigned. - Sale tour to guests. - Take feetback of guests and make sure guests happy in hotel.
Concierge Captain tại THECHI BOUTIQUE HOTEL
1/2017 → 3/2019 (2 năm 1 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Responsible and reporter with OM on the Bellman team. - Knowledge of products and services in the hotel. - Welcome guest to the hotel.- Open the car, pick up luggage of guests, check luggage of guests. - Take care, guide guests to lobby on middle floor and wait for the reception.- Take welcome drink to guest. - Handles all special requirements quickly and appropriately. - Control all guests in hotel and out hotel, deal with suspicious, unusual situations. - put good experience on website (tripadvisor, booking, agoda, ect). - Receive all inquiries, complaints, ect of customers and report to OM. - Check pick up and drop off of guests. - Show all special and aroud hotel or Hanoi to guests. - Make duty roster for staff.
Deputy business tại INTERNATIONAL COMMUNICATION EQUIPMENT (IEC) JOINT STOCK COMPANY
2/2015 → 10/2016 (1 năm 7 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Sales and customer relationship managenment. - Managing staff training, assist the depertment head in managing staff, recomending andassigning business targets to staff, participating in personnel assessment personnel, trainingstaff to improve skills, improve capacity according to the plan of the department. - Monitoring the contract liquidation process, support the accounting department to expel thedebt, only the responsibility when the customer has paid all ready. - Find customer, develop customers. - Consulting, negotiating, signing contracts with customers.
Sale staff tại IN HOANG MINH LIMITED LIABILITY COMPANY
4/2012 → 11/2014 (2 năm 7 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Find customer, develop customers. - Consulting, negotiating, signing contracts with customers. - customer care.
Sale staff tại JOVANNI LIMITED LIABILITY COMPANY
7/2011 → 12/2011 (5 tháng)
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
- Sale Company's products. - Check store, check products. - Answer all customer questions. - Show all products to customer.
International volunteers tại SOLIDARITÉS JEUNESSES VIETNAM (SJ VIETNAM)
6/2009 → 12/2009 (5 tháng)
Hà Nam, Việt Nam
- Volunteer activities with international volunteers. - Maximum support for native speakers for international volunteers..
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