Quản lý buồng phòng trên Tower tại Melia Ho Tram Beach Resort

2/2020 → 5/2020 (2 tháng)

Ho Tram, Ba Ria - Vung Tau

Deal effectively with customers, other departments and especially housekeeping associates • Inspect VIP guestrooms, public area and building cleanliness • Assign daily, weekly, monthly and quarterly tasks for housekeeping staffs • Inventories cleaning supplies & linen stock to ensure adequate supplies • Provide supports to the Housekeeping Manager in all area of Housekeeping operation such as staff training, coaching, counselling and also enforces to the hotel standard operating procedures • Ensure guestrooms are properly secured and that proper key control procedures are utilized by the housekeeping staffs • Training Housekeeping Supervisor to use Opera (PMS system) properly and effectively • Maintain high quality of housekeeping standards

Houseman tại Sheraton Grand Mirage Resort Port Douglas

7/2017 → 1/2018 (6 tháng)

Port Douglas

• Assisting front office officers to address customer’s requirements • Managing workplace areas • Preparing toweling for daily services • Working in the team environment • Helping room attendants to clean guest rooms

Housekeeping Team Leader tại Sheraton Grand Mirage Resort Port Douglas

7/2018 → 1/2019 (6 tháng)

Port Douglas QLD, Australia

• Check rooms and maintain the standard of the hotel • Inspect VIP guestrooms to ensure high level of resort services • Check public areas • Doing Productivity • Updating room status through Opera system • Handling customer complaints • Communicating with customers and colleagues • Assign tasks to room attendants • Assisting in recruitment process. • Stock control – monthly stocktake of guest amenities, • Allocation and opening of housekeeping department, closing of housekeeping department, • Delivering 30/90 day reviews to new staff, • Rostering through Etivity online payroll system • Ordering products through purchase plus online ordering system

Housekeeping Supervisor tại Sheraton Grand Mirage Resort Port Douglas

7/2019 → 2/2020 (7 tháng)

Port Douglas, Australia

• Check rooms and maintain the standard of the hotel • Inspect VIP guestrooms to ensure high level of resort services • Check public areas • Doing Productivity • Updating room status through Opera system • Handling customer complaints • Communicating with customers and colleagues • Assign tasks to room attendants • Assisting in recruitment process. • Stock control – monthly stocktake of guest amenities, • Allocation and opening of housekeeping department, closing of housekeeping department, • Delivering 30/90 day reviews to new staff, • Rostering through Etivity online payroll system • Ordering products through purchase plus online ordering system

Hotel Champion and Team Champion of Student Star Peformance Awards

8/2019

This is an award that recognise the contribution of students who are doing the internship or work placement in Sheraton Grand Mirage Resort Port Douglas with the outstanding feedback from Department Heads.

Inspiring Intern Award

10/2019

This is an award from Sheraton Grand Mirage Resort Port Douglas to recognize the contribution of the person to the success of the company.

Execellence in Industry of Le Cordon Bleu Australia

2/2019

This is a scholarship for students who performed exceptional in the industry with the feedback for the Direct Manager as well as having high score of academic results.

Execellence in Industry of Le Cordon Bleu Australia

2/2018

This is a scholarship for students who performed exceptional in the industry with the feedback for the Direct Manager as well as having high score of academic results.

Irina Rynne - Executive Housekeeper

Sheraton Grand Mirage Resort Port Douglas

Irina.Rynne@sheraton.com - 0480 112 069

Scott Darcy - Executive Housekeeper

Bailey a Crystalbrook Collection Hotel and Residence

scdarcy@gmail.com - 0435 362 056