Hotel Manager tại O' Gallery Premier Hotel & Spa

10/2024 → Hiện tại

Hà Nội, Việt Nam

Plan, implement and manage overall hotel daily operations Condust hotel budgeting and financial planning Plan and impelment marketing campaings with marketing teams Build and maintain stong relationships with visitors and clients Build relationships with vendors Suggest and implement new ideas Determine KPIs

Front Office Manager tại HÔTEL du LAC

12/2023 → 10/2024 (10 tháng)

Hà Nội

Play a role of managing: - Human Source of Front Office Team - Ranking on Online review platforms (Tripadvisor, Google, Booking, Expedia ...) - Hotel's Facilities, Furniture and Operation - Guest's Experience and Satisfaction

Assistant Manager tại Sheraton West Hanoi

6/2023 → 12/2023 (5 tháng)

36 Lê Đức Thọ

Handling customer and employee issues Overseeing operations, including maintenance, cleanliness and efficiency Ensuring that security and safety regulations are met

Duty Manager tại Somerset Grand Hanoi

2/2022 → 6/2023 (1 năm 4 tháng)

49 Hai Bà Trưng

Handling customer and employee issues Overseeing operations, including maintenance, cleanliness and efficiency Ensuring that security and safety regulations are met.

Front Office Supervisor tại Lotte The Residences

4/2021 → 2/2022 (10 tháng)

54 Liễu Giai

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Front Office Manager tại Hillary Hanoi Hotel

7/2020 → / (4 năm 4 tháng)

Số 2 ngõ 70 Trương Công Giai, Cầu Giấy

Set up for Pre-Opening of Hillary Hanoi Hotel. Create a SOP’s for Front Desk Department and incharge Hiring & Training staffs. Co-operate with Sales Department and GM to create short and long term working plans. Remain a 9.6 point on Booking.com for 3 months from the begining time.

Front Office Manager and Assistance of General Manager tại The Oriental Jade Hotel & Spa

4/2019 → 4/2020 (1 năm )

92-94 HÀNG TRỐNG

Managing 20 members of Front Desk Department in 5 stars hotel “The Oriental Jade Hotel & Spa”. Supervising all working procedures standard of others department in Hotel. Excellent to bring The Oriental Jade hotel into Top 10 best Hotels in Hanoi (currently ranked 6)

Guest service supervisor tại O’ Gallery Majestic Hotel

11/2018 → 4/2019 (5 tháng)

38A Trần Phú, Hoàn Kiếm, Hà Nội

Supervising Front Desk Department (Working Standard, Customer Service, Staff, Facilities and Furniters ...). Support GM and FOM to bring O’Gallery Majestic Hotel come to Top 20 best hotel in Hanoi on Tripadvisor

TripAdvisor

4/2020

Top 5 TripAdvisor - The Oriental Jade Hotel

TripAdvisor

7/2024

Top 7 TripAdvisor - HÔTEL du LAC

Outstanding Employee of The Ascott Limited (Worldwide Award)

5/2023

Warm Heart Award - Worldwide Best employee of The Ascott Limited (Somerset Grand Hanoi)

Outstanding Employee Of The Year 2019

12/2019

Nhân viên xuất sắc nhất năm 2019 của tập đoàn OHG

Star of second quarter 2019

6/2019

Nhân viên xuất sắc nhất quý 2 của tập đoàn OHG