Customer Service Representative tại Oakwood Residence Saigon

3/2020 → / (4 năm 11 tháng)

District 7, HCMC

Food&Beverage Manager tại Lina's Food&Coffee

4/2016 → 3/2017 (10 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

In my time at Lina's Food and Company, I was partly responsible for stabilising the coffee shop's situation (it was opened on April 15th, 2016). Moreover, I had various daily tasks which included controlling revenue and payment, writing a monthly report for the owners, Human Resource Management, creating some programs to improve our public relations such as acoustic night, English club, member cards, etc.

Travel Consultant tại Asiana Link Travel

3/2017 → 2/2018 (11 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

As travel consultant, I was in charge of selling various kinds of tours such as ecotours, cultural tours, exploration tours, airfares, dinner cruises and hotel bookings to many tourists. I also advised foreign people which famous places in Ho Chi Minh City to visit and where to try Vietnamese cuisine.

Receptionist tại Holiday Inn Miami Beach Oceanfront

3/2018 → 4/2019 (1 năm 1 tháng)

Miami Beach, Florida, Hoa Kỳ

Full-time employee. I’ve learned how to do the check-in and check-out process with OPERA Systems, accommodate guest requests, communicating with hotel staff on the status of guest rooms, up selling guest rooms and handling cash payments.

Call Center Agent tại Pullman Saigon Centre

4/2019 → 10/2019 (5 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

Full-time employee. I took responsibility for receiving phone calls from outside and coordinating the internal calls. Moreover, I needed to ensure that all received calls are answered quickly and that a prompt follow up is done correctly.

Employee of the Month

9/2018

I was elected Employee of the Month for September 2018 at Holiday Inn Miami Beach Oceanfront

Katrine ISABEL Kucuk - Front Desk Supervisor

Holiday Inn Miami Beach Oceanfront

katrineisabel@gmail.com - 13057730730