Deputy Director tại Hien Duc Hotels & Resorts, Hanoi

8/2008 → / (16 năm 6 tháng)

Vietnam

Supervise overall Management/Operations/Pre-Opening for an assigned group of hotels. Responsible for directing all General Manager's and employee's functions of these hotel properties in accordance with the policies and practices of the company. Responsibilities include the development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, Guest satisfaction scores, associate opinion scores, and net operating income. • Report directly to the COO of the company, • Oversee rapidly expanding area of 6 Hotels, Service Apartments opening in Vietnam. • Evaluate and implement SOP's and create centralized best practices within facilities to ensure performances for each hotel are standardized. • Develop key focus areas on sales and implement company strategies at assigned hotels, oversee sales production with local corporate and group account relationship • Drive revenue by developing key relationship with commercial and private property owners • Participate in city and community events to expand growth in the region. • Set up corporate office and brand standards for each individual hotel • Build, train and motivate a stable team • Work closely with project team and designers for the hotel projects due to open in 2010. • Make decisions and develop plans to manage hotels in Vietnam for the owners

CEO tại GCharlton Hotels & Resorts, Malaysia

6/2009 → 5/2009 (1 tháng)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Establish the entire management and organization of G Charlton Hotel Management Company. Carries variety of responsibilities and tasks and do everything I could to ensure that my company is successful including brand awareness in China, Operations, marketing, strategy, financing, creation of company culture, human resources, hiring, firing, compliance with safety regulations, sales, PR, etc.—And manage to secure 5 projects after establishing the hotel brand within 2 years. • Signed MOU for Brand Development Partnership/Franchise agreement in Asia Region with Continent Hotels& Resorts. www.continenthotels.com in order to promote our brand worldwide. • Develop strategic plans to advance the company's mission and objectives and to promote revenue, profitability and growth of the brand. Oversee company operations to insure development efficiency, quality, service standards, and cost-effective management of resources • Has strong connection between the employees and board of directors. Responsible for communicating with the board and informing changes relate to the company's future or present goals. Create policies and carry out any specific actions that are recommended by the board. • Maintains a strong and positive working relationship with the Board of Directors as a whole as well as with individual Board members, to include that all Board members are kept fully appraised of the Board’s and the hotel development activities. • Worked to develop the hotel management organization's objectives and policies. Meet with the company's executives and determine if the business is being operated in accordance with these objectives. • Setting up new office environment, licensing, business license & hiring/developing a team to support.-Finance, HR, Marketing, Reservation, Operation Management, Membership, Interactive marketing, Development, Procurement and General Management • Make's recommendations regarding the organization's yearly budget and make sure resources are used as efficiently as possible within those guidelines. Routinely meet with the organization's board of directors to keep them informed of the company's progress. • Is responsible for planning strategic actions as well as executing these plans to obtain additional resources as well as source for revenues that would greatly benefit the company. • Approves guidelines and procedures that will produce efficient staff members. Set certain standards to enhance the image of the company and to keep each individual employee in line with the company’s goals. • Responsible for supervising the design of marketing campaign and services, as well as marketing and promotion. They may also serve as the organization's public face and convey the company's mission to stockholders and the general public. • Coach and develop General Manager(s), in assigned region, in diagnosing, addressing and resolving hotel problems; and in analyzing local market activities to determine what competitive actions should be taken. • Provide ongoing information and status reports to Management on monthly evaluations of financial and operational performance against plan. Assist team with new property marketing and financial analysis, due diligence and hotel positioning against the competitive set. • Serve as the primary contact for hotels within the region for operations, sales and marketing, hotel initiatives and issue resolution. • Provide direction to General Managers in developing the annual business plans and strategies for each hotel, and guide the development of the capital expenditure plan for area of responsibility. Identify and implement benchmark and best competitive practices for assigned region. • Created detailed manual system is designed to cover all phases of the guest experience, from reservation to check out, including every aspect of the hotel product from reception, to back-of-house.

CEO tại Lavenna Hotels & Resorts, Shenzhen

1/2013 → 12/2012 (1 tháng)

China

• Reporting to the Company Owner/Chairman and BOD, is responsible for the company's Hotels business processes and operations, for creating necessary frameworks for existing and developing Hotels and markets, and monitoring brand and business performances closely. • Work in partnership with the EVGM and Executive Team to create the strategic five -year plan and implement new processes and approaches to achieve it. • Setting up 3 hotel brands & VI and brand development: 5 Star Lavenna , 4 Star Ravinne & Jaez Express, Spa Brand, Yacht Clubs within 3 years of Management. • Build brand partnership with local banks and airlines, travel agent/ OTA's. Create road shows around major China destinations, participate on Hotel Fairs/Exhibitions, ITB Shanghai/ Beijing/Hong Kong. • Anticipate in Hotel Owners and Independent hotel conference in Beijing and introduce Lavenna Hotels & Resorts. • Brand marketing, interactive marketing, web operations, CRM, customer loyalty and public relations. • Implementing all SOP's & P&P's of overall Hotel Management company and individual hotels and Chinese Restaurant Chain. • Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created. Working closely with Architects, designers, project team and construction team members on individual hotel design and concept. • Provide corporate vision and strategy into financial goals, business plans and budgets and performance targets. Direct (with the support of Executive Team) short-term and long-term planning and execution of strategic hotels business goals including acquisition and new market growth activities. • Used all kind of different approach dealing with the clientele which suits the local requirement, results-driven as well responsible for aligning business goals with marketing strategies, and providing an expertise that accelerates business performance and generates results. While meeting & maintaining the Standards and brand Quality. • Works collaboratively with direct reports to establish, monitor, and ensure delivery on strategic goals that align with established objectives of the individual Hotels, Chinese Restaurant Chain and Hotel Management Company. • Supports the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long term profitability and returns • Fosters effective communications, accountability, and ownership; supports an organizational culture that promotes initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect • Assist in developing/reviewing quarterly SMART plans. Implement and encourage hotels participation in corporate national sales and marketing programs. Communicate competitive market conditions to team executives and management. • Evaluates the effectiveness of management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations

General Manager tại Phoenix Island Hotel & Resorts, Sanya Hainan

1/2019 → Hiện tại

China

Accountable for leading the team to achieve the hotel’s strategic goals, focusing on financial performance, service culture and employee engagement. As well responsible for directing and leading the daily operations and providing effective leadership to the associates in achieving the hotel’s strategic goals. To maximize the financial performance of the hotel by providing the highest possible quality of guest service and product, by fostering a positive work environment for all employees, and by developing and implementing an aggressive sales and marketing plan. Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy for the hotel. Meet or exceed established budgetary guidelines for the hotel. Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate.

The International Platinum Award by CHINA HOTELS Organization

12/2019

Top Ten Best CEO - 2013

The Golden Dragon Award by IHIF (The 4th International Hotel Investment Forum)

1/2019

G Charlton Hotels & Resorts - The Best International Hotel Management Company 2012

That's Shanghai Magazine Award

2/2007

The Best Night Club 2007