ASM tại PhinDeli Coffee - Nova FnB

2/2022 → 10/2022 (7 tháng)

65 Nguyễn Du, Q.1

• Take responsibility for New Store Opening (NSO): PhinDeli 65 Nguyễn Du - Planning and tracking first order for NSO. - Manpower planning and hiring, directly conduct hiring process to select potential employee. - Conduct Training Needs Analysis, create training plan and activities for new staffs. - Make a to-do list and coordinate with related departments to prepare for the Grand Opening Day. - Set up layout for each area in store: bar, warehouse, lobby, ... - Directly arrange - coordinate activities and staffs to ensure that everything goes smoothly on the Grand Opening Day. • After Grand Opening Time - Be responsible for PnL management. (Revenue, COGs, COL, Expenses, EBITDA) - Be responsible for QA/QC audit (Quality of Product, Food Safety, Cleanliness, Condition of the store) – Internal Control audit (Cash, Safety – Security, Inventory) – Service Checklist audit. - Has effectively forecasted restaurant needs: Stock Level, Sales Projection, Staffing Need. - Deploy and monitor activities at the store according to company policies and procedures. Actively approach and take care of customers. Handle all customer complaints. - Observes, provides feedback and coaching to the Team regularly.

Area Supervisor tại Chuk Chuk - Kido Group

3/2021 → 12/2021 (9 tháng)

20 - 20B Trần Cao Vân, Phường Đa Kao, Q.1

My position is accountable for the operational quality and financial performance of a number of retail locations. • LEADERSHIP - Setting goals for my business zone, developing organizational capability, and modeling how we work together: - Manages with integrity, honesty and knowledge that promote the culture, values and mission of Chuk. - Interacts with senior leaders and other key business partners professionally and knowledgably. - Drives the implementation of company programs by developing action plans, directly motivating and instructing store team to implement them to meet operational and organizational objectives. - Plans, identifies, communicates and delegates key responsibilities and practices to my management team to ensure smooth flow of operations. - Displays a customer comes first attitude by training and holding all staff accountable for delivering service form heart. - Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to my management team to take action and achieve operational goals. • BUSINESS REQUIREMENTS - Accesses external resources to support store operations and execute the results for my business zone such as HR, Marketing, Finance, ... - Solicits customer feedback to understand customer needs and the needs of the local community. - Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. • PEOPLE DEVELOPMENT & TEAM BUILDING - Providing staffs with coaching, feedback, developmental opportunities and building effective teams: - Encourages and inspires employees to achieve business results. - Develops and maintains positive relationships with employees in my business zone by understanding and addressing individual motivation, needs and concerns. - Oversees training and development of employees and makes effective staffing decisions. - Manages store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve their performance. - Recognizes and reinforces individual and team accomplishments. - Utilizes and demonstrates effective management principles and practices to create and maintain a successful team of store management, resulting in an environment where employees are valued and respected.

Store Manager tại Việt Thái International JSC

12/2019 → 1/2021 (1 năm 1 tháng)

127 Nguyễn Cơ Thạch, Phường An Lợi Đông, Quận 02, TP.HCM

HIGHLANDS COFFEE SERVICE JSC, 12/2019 – 01/2021 Manage and take responsibility for all operations and revenue of a store in Highlands Coffee chain stores.  Sales Marketing: - Research and propose a plan to promote and introduce the Brand - the Store's Image to potential customers around the store area and tourists (if any) to attract customers. - Assist in communicating, applying and following up promotions - special campaigns of marketing department to increase Sales, TC and AC. - Research competitors in Trading Area, make the SWOT report about them to figure out what we need to improve. That leads having occasions to approach more potential customers, especially its competitors customers.  Revenue: - Take care of daily business reviews by sales report. - Ensure revenue always meets the target or maintains steady revenue growth. - Push the Sales Associates always suggest up-selling and gross-selling to maximize AC in every TC.  Human Resource: - Manage recruitment: Staffing, Hiring Process, Conduct OJE,... - Assist in the training, scheduling, disciplining, coaching and evaluating for employee. - Built up, directly training (Ordering, Scheduling, How to run the shift effectively,...) and make the succession plan for Key Staff team. - Conducting periodic performance review for each employee. - Creates a positive atmosphere among Team Members. Treats all Team Members fairly, with respect. - Prepare Monthly Payroll, storage employee’s profile. - Conducting Exit Interview for employees.  Operations: - Deploy and monitor activities at the store according to company policies and procedures. Ensure that all company service standards have been implemented, all employee deliver the brand promise and provide heart touching service at all time. - Actively approach and take care of customers. Handle all customer complaints and follow through to make sure problems are resolved satisfactorily. - Observes, Provides feedback and coaching to the Team regularly. - Be responsible for PnL management. (Revenue, COGs, COL, Expenses, EBITDA) - Be responsible for QC (Quality of Product, Food Safety, Cleanliness, Condition of the Store) – Sales/Cash – Inventory audit. - Be responsible for monthly asset and equipment inventory. - Manage cash flow in store. - Request and complete work orders for maintenance repairs. - Has effectively forecasted store needs: Stock Level, Sales Projection, Staffing Need,... - Manage Inventory by review daily and weekly count stock report, directly attend to mid-month and month end count stock routine. - Ensure maximum safety and security in all areas under control and that staffs are fully aware of the importance of key security. - Places order Tools and Supplies follow store’s needs.

Department Manager Level 2 tại Mc Donald's Viet Nam

3/2014 → 10/2019 (5 năm 7 tháng)

2-6 Bis Điện Biên Phủ, P. Dakao, Q.1

+ Food Quality Department Manager (Apr 2018 – Apr 2019): - Verify accuracy of weekly and monthly stock inventory. - Analyze food cost components, develop and communicate weekly food cost action plans to management team and crews. - Keep electronic ordering system accurate. - Communicate and verify use of stock organization plan. - Oversee and verify delivery accuracy and proper product rotation. - Be responsible for Food safety audit. - Follow up the cleanliness and organization of the restaurant. - Troubleshoot planned maintenance emergencies. + People Department Manager (March 2017 – March 2018): - Staff and hire needs based on guest count projection to recruit the qualified employees. - Conduct hiring process to select potential employee. - Conduct Crew Training Needs Analysis; plan and follow training process to make sure new hired trained fully and be consistent with McDonald’s standards. - Review Crew schedule for proper staffing to meet demand. - Ensure that labor controls are in place each hour and each shift. - Conduct performance review for employees. - Approve, administer and communicate wage adjustments to crew and managers... + Shift Manager (May 2016 – February 2017): - Review guest count and sales projection. - Complete Pre-shift Checklist. - Manage from observation post. - Identify danger zones; diagnose and provide direction and coaching. + Crew Trainer (Apr 2015 – Apr 2016): - Follow and reinforce basic people minimums (exp. uniforms, punctuality...). - Complete required training needs. - Provide appreciative feedback for good performance and constructive feedback when required. - Ensure crew remains focused on tasks.

Restaurant Leadership Practices Certification

7/2019

Need this certification to get promote to Restaurant General Manager position

Ms. Alex Bình - Area Manager

Chuk Chuk - Kido Group

binh.lnt@chukchuk.vn - 0938812980

Ms. Trang - HR Senior

Việt Thái International JSC

trang.pham@vtijs.com - 083 512 7355 (Ext: 2002).

Mr. Vernon - Restaurant General Manager

McD Nguyễn Huệ

dung.dang@vn.mcd.com - 093 777 2707