Giám sát lễ tân tại Hilton Danang

4/2019 → 9/2019 (5 tháng)

Đà Nẵng

• Supervised the efficient operations of reception, including check in/out special group, tax invoice, handling guest request whilst demonstrating a high level of customer service at all times. • Maximised room occupancy and used up-selling techniques to promote hotel services and facilities. I was the hotels top performer at upselling and subsequently responsible for establishing and exceeding team based targets • Understood thoroughly all hotel room categories, room rates, packages and promotions, including Hilton Honors. • In my role as the Supervisor, there was an emphasis on mentoring, teamwork and the development of team members, including interns from Korea, by inspiring them with positive leadership characteristics. • I developed a good working relationship with other departments and was seen as an influencer that was approachable and always willing to lend a hand

Giám sát lễ tân tại Vinpearl Condotel Riverfront Danang

4/2018 → 4/2019 (1 năm )

Đà Nẵng

• Instrumental in setting up Opera configuration and system for pre-opening team with head office from Bali • Front Office and team lead in the extensive identification of hotel defects and subsequent implementation and monitoring of rectification plan • I have done multiple training, coaching and mentoring for staff including individual development plans and personally conducting extensive trainings for staff in order to have a more professional environment and improve our quality of service • Assisting Sales & Marketing team with a plan for special promotions to attract more guests and increase sales • Working with suppliers (Discovery Center - one of Vinpearl services) in order to find a better price. On the other hand, I also worked with Police to prepare paper document to registered residence for Vietnamese and foreign guests • I have the initiative to work apart from my job description to help the team • As a part of the pre-opening team, I manage the FO team in the absence of the Manager • Apart of my job description twice a month I’m performing as a hotel MOD (Manager on Duty) • I was tasked by the FOD to develop and execute a monthly action plan together with our head office team • Controlling of the beverage cost and forecast for welcome drink, honey moon, special events and VIP guests • I was recognized best leader of year 2018 as a Front Office Supervisor.

Nhân viên lễ tân tại Vinpearl Resort & Spa Danang

4/2017 → 4/2018 (1 năm )

Đà Nẵng

• I had a great opportunity to gain my experiences in practice

Nhân viên lễ tân tại Khách sạn Golden Sea

4/2016 → 4/2017 (1 năm )

Đà Nẵng

Cán bộ lãnh đạo tiên tiến của năm

1/2019

Cán bộ lãnh đạo tiên tiến của năm 2018 được bình chọn bởi tập thể nhân viên và quản lý Vinpearl Condotel Riverfront Danang

Phạm Quang Hiền - Front Office Manager

Vinpearl Phú Quốc

v.hienpq@vinpearl.com - 0905555249

Đặng Quốc Trang - General Manager

Vinpearl Lạng Sơn

v.trangdq2@vinpearl.com - 0934888576

Brett James Burton - Area General Manager

Banyan Tree & Angsana Lang Co

brett.burton@bayantree.com - 0342526627