Assistant Director of Food & Beverage tại Accor Pullman Hotels

3/2008 → 1/2010 (1 năm 10 tháng)

Guangzhou, Guangdong, China

*GOP increases from 28% to 35% for total F-B Department *Significant negotiating and pricing techniques with customers to slash administrative costs by 30% *Using cross selling tactics with rooms and Spa to optimize revenue streams *Decrease team turnover by 3.5% fostering strong and positive vision and promotion activities *Maintaining high level of inventory control and neutralize all spoilage and long selling items by 25% *Top Performing and strengthen all F-B Outlets. Maximize Guest Satisfaction through to the point training to guarantee Five Star Service. *Create work shop circle together with S&M team to establish valuable cross up-selling and Promotion activities. *Facilitate teamwork to increase motivation and achieve Department top results. * Involve all Hotel Departments to activate their ability to cross sell all Hotel Products.

Area Quality Manager tại Accor Pullman Hotels

2/2010 → 2/2014 (4 năm )

Guangzhou, Guangdong, China

*Increase LQA Audit score from 72% to 84%. *Reputation Performance Score (RPS) increase from 89%to 92% (Guest Satisfaction) *Leading Training classes of Area Hotels *Steep online visibility by 18% through up selling Brand consistency on all OTAs and Brand Platforms. *Create Quality leadership in China for all Pullman Hotels *Facilitate strong quality control & operational efficiency with Project and Cross Department management. *Guarantee implementing all Pullman Brand standards and relevant Training developments to keep top rank and guest Satisfaction. *Quality control and consistency for Product and Service. *Work as corporate Trainer and support my Area General Manager with his Area Hotels to increase mindset of reaching the top line and five star performances. *Responsible for training and execution of HACCP and Food Safety Management *Establish update of existing Policies & Procedures and keep Departmental training to share mindset and create therefore top work flows through entire Hotel. *Apache and mitigate training to uphold Crisis Management

Project Executive Manager tại Accor Pullman Hotels

2/2014 → 2/2019 (5 năm )

Guangzhou, Guangdong, China

*Best Airport Hotel in China AWARD WINNER BY SKYTRAX from 2015 to 2019. *Number two best Airport Hotel in the World AWARD WINNER BY SKYTRAX from 2017 to2019. *Directly contributed to the company’s financial growth and increase Net return by 4%. *Departmental Cost reduction by 3% through Technology Modernization and Waste Management. *Decrease human recourse turnover by 2.5% with Cross-functional Leadership. *Converted over 2000 industry suppliers and partners from cold leads into loyal customers. *Exceeded sales targets and revenue by establishing and identifying new business opportunities. *Best Accor Hotel for annual Revenue with 200 Mill. Together with annual Occ.90% in G.C.2017. *Promoted as trainer for Area Hotels to increase consistency/ profitability in 2016 till 2018. *Implement Guest Relationship Management with Occ .increase by 5% and related top F-B revenue. *Built and converted a pipeline of high-value leads (Cooperate- transient-suppliers, 1500 Customers with extra Value of 1.2 Mill. annual year over year.

Best Airport Hotel in China from 2015 till 2019 and Second best Airport Hotel in the world from 2017 till 2019.

1/2019

Skytrax is a United Kingdom–based consultancy which runs an airline and airport review and ranking site. Referred to as the Oscars of the aviation industry, the World Awards are coveted Quality accolades.Customers make their own choices as to which Hotel they consider to be the best, underlining the brand as the Passenger’s Choice Awards.