Waiter/ Waitress

 Informs guests about the special items for the day and menu changes if any.

 Suggest food and beverages to the guest and also try to upsell.

 Take food and beverage orders from the guest on the order taking pads or on thehandheld Point of sale (POS) system.

 Obtaining revenues, issuing receipts, accepting payments, returning the change.

 Performing basic cleaning tasks as needed or directed by supervisor.

 Filling in for absent staff as needed

 Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without eggetc.

 Communicate to the guest and provide assistance with their queries.

 Co - ordinate with the team, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

 Server food and beverage to the guest as per the course of order.

 Observes guests and ensure their satisfaction with the food and service.

 Promptly respond to guest with any additional request.

 Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

 Prepare mixed drinks for service to your customers table.

 Properly open and pour wine at the tableside.

 Adhere to grooming and appearance standards consistently.

 Understands and can communicate products and services available at the resort.

 Must have some familiarity with basic cooking skills.

 Assist with stocking and maintain the restaurant par stock levels and side station.

 Help other areas of the restaurant such as answering telephones and completing financial transactions.

 Print closing report and drop the cash with the front office / accounts department.

 Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

 Close the shift on the POS terminal

- Service Charge

- Tip (only for Kitchen and Restaurant Staffs)

- Duty Meal

- Parking Fee