[Novotel Hanoi Thai Ha] Cluster Learning & Development Manager

Job Purpose

This position is responsible for managing the learning process within the hotel. The Training & Development Manager ensures that all learning and development activities are completely aligned with the culture, values and strategy of the hotel. He/she monitors and analyzes staff training needs and oversee and implement all departmental training programs.

Primary Responsibilities

Training & Development Management

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan

• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members

• Initiate, coordinate, deliver and follow-up on all training activities within the hotel

• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry

• Update and maintain accurate records of training activities and participant information

• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized

• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees

• Share responsibilities for the integration and orientation process of new hires

• Assist with the implementation of new policies, procedures, and standards

• Prepare and submit training reports

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

- Attractive service charges

- Participate in social insurance according to regulations

- 02 months probationary period with full salary

- 02 days off per week

- Paid birthday leave

- Annual health check-up

- Advantages when using Accor services worldwide

- Develop talent through learning programs at Academy Accor

• Bachelor’s Degree in Human Resources Management / Hotel Management

• Minimum 3 years of training/facilitation experience

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

• Strong leadership, interpersonal and negotiation skills

• Excellent communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times