Executive Housekeeper

PRIMARY RESPONSIBILITIES:

• Oversees the effectiveness of all aspects of the Housekeeping operation and other related departments.

• Meets the head of each section to ensure that daily assignments and objectives are cleared to everyone.

• Ensures that training of all staff and refresher courses for existing personnel are done regularly and effectively.

• Evaluates the performance of heads of all sections and makes sure that evaluations of other employees in Housekeeping are done fairly and objectively.

• Inspects entire hotel (& apartment premises) as frequently as possible, to ensure all areas are kept clean and in satisfactory condition.

• Spot-checks vacant and occupied guest rooms, and some areas of the apartment service.

• Inspects all VIP and long-staying guest rooms.

• Maintains proper record and control procedures for lost and found items.

• Distributes keys to Housekeeping staff (Floor Supervisors & Housekeeping attendants)

• Oversees the department in the absence of the Director of Rooms.

• Performs other duties as assigned by Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Screens and Acknowledges daily work schedules.

• Conducts daily briefing and de-briefing to the heads of all sections.

• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.

• Establishes two-way communication with related departments.

• Set as good samples to communicate effectively with guests, subordinates, immediate supervisors and others.

• Manages time effectively by meeting deadlines on time.

• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.

• Identifies and solves problems in a professional manner.

• Acknowledges logbook and ensures that each recorded problems is attended.

• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

• Minimum 8 years of experience in Housekeeping in the 5 star environment.

• Directs and supervises activities of the Housekeeping and other related employees.

• Coordinates with other managers for all activities of the hotel.

• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.