Quality Assurance Manager

Managing Quality Assurance Goal:

* Coaches managers on adopting the Total Quality Management leadership style.

* Conducts monthly audit to ensure compliance with company and brand standards

* Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

* Directs property quality efforts to address critical customer requirements.

* Assists with regional and/or company-wide implementation of company best practices.

* Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Managing Quality Tools:

* Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

* Uses data collection methods to compile, display, track, and analyze defect trends.

* Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

* Analyzes issues and identifies trends.

Managing the Guest Experience:

* Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

* Responds to and handles guest problems and complaints.

* Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

* Models service behaviors that meet or exceed guest expectations.

Report to General Manager

- Free staff accommodation and meal/ Hỗ trợ 3 bữa ăn và nhà nhân viên

- Reimburse flight ticket (or bus ticket)/ Hoàn tiền vé máy bay (hoặc vé xe buýt) khi nhận việc

- Allowance for home visit once a year/ Hỗ trợ chi phí về quê thăm nhà 1 lần/năm

- Activity: Birthday Party, Year End Party…/ Hoạt động: Tiệc sinh nhật, Tiệc tất niên ...

- Other benefit arrcording to company policy and Law Labor/ Các quyền lợi khác theo chính sách của công ty và Luật Lao động.

- Details will be discussed at the interview / Thông tin chi tiết sẽ trao đổi khi phỏng vấn

OR

* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.