Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phạm Xuân Hưng
695 Lượt xem hồ sơ
Nam, 03/08/1991, 33 tuổi
482 Truong Dinh Streets, Hoang Mai District, HaNoi
Cập nhật: 13/07/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
| Sáng tạo | |
| Quản lý | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tin học văn phòng | |
| Tổ chức công việc |
Kinh nghiệm làm việc
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- Receive and handle customer requests, complaints. - Perform inspection according to the checklist to ensure the beauty of the building/apartment. - Carrying out the acceptance and hadover of the Apartment in accorndance with the handover standards and approved schedule. - Carry put regular visits and surveys of residents. - Monitor and control the debt of customers, ensure that the debt is within the allowable range. - Fully,accurately and timely update information to the management system. - Maintain good relationship with organizations in the building and local authorities. - Immediately report to the superioir employees any diffculties or unsual problems that arise in order to have a thorough and timely handling plan. - Make periodic reports as required.
Receptionist tại Marvellous hotel and Spa
8/2015 → 6/2018 (2 năm 10 tháng)
Hà Nội
- Check - in and check - out guests, welcome guests with courteous and polite manner. - Answering phone and handling guest complaints. - Ensure that the reception area are clean and tidy at all times - Providing knowledge about guest services, giving some recommendations about city, food, local sightseeing, currency exchange, convenient store… - Make reports daily after every shift. - Explain customer’s wonder in case there’s something wrong.
Customer service tại JM Marvel hotel and spa
6/2018 → 3/2020 (1 năm 8 tháng)
Hà Nội
- Ensure that all guests are acknowledged and felt welcome and are given responsive, friendly and courteous service at all times. - Handle any guest comments or complaints in a professional manner and strive to resolve any problems as quickly as possible. - Always available to support and cover other staff in the other area. - Arrange FO staff’s shift, supervise daily shift process ensuring all team members adhere to standard operating procedures. - Training, direct the work of and coach the new front desk member to ensure a quality operation. - Check all billing instructions are correctly updated. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Responsible for assisting guest with check – in and check – out, up – selling the service which include F&B, Spa, Tour… - Other tasks assigned by hotel Manager and FOM.
Trợ lý quản lý tại Nhà hàng Tokyo deli
7/2020 → Hiện tại
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- Control the quality of service and create customer’s satisfaction. - Actively intervene and solve problems related to customers in the area. - Arrange shifts and staff training. - Control and use materials, equipment tools to ensure food safety hygiene. - Coordinate with the chef to create a new menu, design menu according to the holiday themes of the year to meet the requirements of customers. - Ensuring security and safety issues in the restaurant. - Track the business of the restaurant and offer suggestions and solutions to improve business efficiency. Periodically organize meetings with restaurant staff to implement business activities or solve restaurant problems.
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