Phạm Xuân Hưng

- Quản lý/Trợ lý
- Thu nhập : từ 10tr đến 15tr

- Receive and handle customer requests, complaints.
- Perform inspection according to the checklist to ensure the beauty of the building/apartment.
- Carrying out the acceptance and hadover of the Apartment in accorndance with the handover standards and approved schedule.
- Carry put regular visits and surveys of residents.
- Monitor and control the debt of customers, ensure that the debt is within the allowable range.
- Fully,accurately and timely update information to the management system.
- Maintain good relationship with organizations in the building and local authorities.
- Immediately report to the superioir employees any diffculties or unsual problems that arise in order to have a thorough and timely handling plan.
- Make periodic reports as required.

- Check - in and check - out guests, welcome guests with courteous and polite manner.
- Answering phone and handling guest complaints.
- Ensure that the reception area are clean and tidy at all times
- Providing knowledge about guest services, giving some recommendations about city, food, local sightseeing, currency exchange, convenient store…
- Make reports daily after every shift.
- Explain customer’s wonder in case there’s something wrong.

- Ensure that all guests are acknowledged and felt welcome and are given responsive, friendly and courteous service at all times.
- Handle any guest comments or complaints in a professional manner and strive to resolve any problems as quickly as possible.
- Always available to support and cover other staff in the other area.
- Arrange FO staff’s shift, supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Training, direct the work of and coach the new front desk member to ensure a quality operation.
- Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Responsible for assisting guest with check – in and check – out, up – selling the service which include F&B, Spa, Tour…
- Other tasks assigned by hotel Manager and FOM.

- Control the quality of service and create customer’s satisfaction.
- Actively intervene and solve problems related to customers in the area.
- Arrange shifts and staff training.
- Control and use materials, equipment tools to ensure food safety hygiene.
- Coordinate with the chef to create a new menu, design menu according to the holiday themes of the year to meet the requirements of customers.
- Ensuring security and safety issues in the restaurant.
- Track the business of the restaurant and offer suggestions and solutions to improve business efficiency. Periodically organize meetings with restaurant staff to implement business activities or solve restaurant problems.