Lê Văn Sinh

Desire to work in a dynamic, professional environment, with a stable salary and the ability to develop yourself

· Be correct, secure and courteous in handling any disciplinary or criminal case
· Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
· Adhere to Corporate Code of Conduct, Hotel Handbook and general policies and procedures, Security Policies and Procedures
· Be familiar with company and the property's fire life & safety guidelines and actively support them, first aid, fire and emergency procedures and operate equipment safely and sensibly
· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
· Strive for constant improvement and take responsibility for your own performance
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
· Co-ordinating on the preparation of the departmental annual budget
· Monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
· Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.
· Anticipate guest needs, handle guest enquires, and solve problems
· Create a positive hotel image in every interaction with internal and external customers
· Adhere to hotel brand standards
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
· Maintain current Hotel information to be able to provide information to guests
· Establish good communication and good will with informal leaders and relevant members of local community
· Coordinate and organize the day to day operations of the department including planning and controlling
· Manage the develop and implementation of departmental standards
· Ensure all patrolling, inspection and escort duties are performed to a high standard
· Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
· Ensure firearms and other weapons are not carried by staff when on duty
· Supervise emergency drills
· Oversee the security department including layout of security personnel and their detailed and regular training
· Perform leadership training for all senior security personnel
· Check and analyze all incoming reports to formalize action plan
· Maintain the loyalty and discipline of all security personnel
· Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
· Establish good cooperation with hotel’s senior staff with other hotels
· Coordinate with the local investigator in crimes & accident handling and investigating
· Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
· Perform any other duties which may be assigned by the management from time to time.

Manage security operations on a daily basis with responsibilities including protection of hotel assets, associates, guests and property, accident and fire prevention and response.
Ensure that all areas of the hotel are safe and secure. Maintain logs, certifications and documents required by law and standard operating procedures. Strive to continually improve guest and associate satisfaction while maximizing the financial performance of the department.
Be responsible for orientating, training, motivating, coaching, developing the security team as well as counselling and discipline when required.

hrd@meliahotram.com - 0908426545