Restaurant General Manager tại LES AMIS GROUP (Singapore and Myanmar) Pepperoni Pizzeria, House of Singapura, Yakun Group, Titu’s Indian Curry

2/2014 → 7/2016 (2 năm 4 tháng)

Singapore

o Directed all food and beverage operations including casual and formal restaurant, kitchen, lounges, catering, banquets. o Driving initiatives by launching Multiple Outlets F & B operations Succesfully o Launched 4 Yakun Kaya Toast outlet across Yangoon o Trained and developed management resources for various outlet operations o Preparing yearly budget for all F & B units o Driving aggressive marketing promotions for all outlets o Strong focus on catering sales to drive the new emerging corporate business circles

Assistant Director of Food & Beverage tại SIAM @ SIAM Design Hotel (Bangkok- Thailand)

9/2016 → 8/2017 (11 tháng)

Thailand

• Spearheading a team of 50 staff members, hired to manage F & B Operations of the property - Involved in operations, Admin, marketing, planning and, staffing areas. • Organized sales promotion activities to build-up strong customer relationship with the existing clients & introduce them to prospective customer to tap greater market / business volumes. • Maintaining positive client and guest relations. Responded to client requests and ensured alignment to company standards. • Investigated and followed through on client and guest experience and complaints and set customer recovery timelines with team. • Liaising with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices. • Ensuring high quality services, resulting in guest delight & optimum resource utilization for maximum service quality. • Executing actual F&B operations, helping troubleshoot client issues. - Managing the operations schedules with constant tie-ups with major corporate. - Implementing promotional strategies to increase the sales volume & achieving customer satisfaction. Managing diverse operations encompassing turnaround management & growth. - Handling all aspects relating to restaurant operations and turning the units as a profit centre. - Taking care of standards, operations, revenue, costs, and P & L statements.

Su Su - 3

Cty Su Su

hovanduoc@gmail.com

Su Su - 3

Cty Su Su

hovanduoc@gmail.com