F&B - Kitchen Coordinator tại Ocean Bay Resort Phú Quốc

12/2023 → Hiện tại

Phú Quốc, Kiên Giang

Restaurant Manager tại Rocks Beach Boutique Bungalows

6/2023 → 12/2023 (5 tháng)

Kiên Giang

- Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods - Ensure compliance with sanitation and safety regulations - Manage restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Train new and current employees on proper customer service practices

Restaurant Supervisor tại Radisson Blu Resort Phu Quoc

4/2021 → 6/2022 (1 năm 2 tháng)

Phú Quốc, Kiên Giang

- Screening, interviewing, hiring, and training restaurant staff. - Managing restaurant staff's work schedules. - Conducting regular inspections of the restaurant to determine whether proper standards of hygiene and sanitation are maintained. - Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations. - Checking in on dining customers to enquire about food quality and service. - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. - Monitoring the restaurant’s cash flow and settling outstanding bills. - Reviewing customer surveys to develop and implement ways to improve customer service. - Resolving customer complaints in a professional manner.

Homestay Manager tại 5-homestay Vũng Tàu

9/2020 → 4/2021 (7 tháng)

Vũng Tàu

- Oversee personnel including receptionist, and housekeeper. - Monitor employee performance and conduct regular evaluations to help improve customer service. - Collect payments and maintain records of budgets, funds, and expenses. - Welcome and register guests once they arrive. - Resolve issues regarding hotel services, amenities, and policies. - Organize activities and assign responsibilities to employees to ensure productivity. - Create and apply a marketing strategy to promote services and amenities. - Evaluate homestay performance and ensure compliance with health and safety rules. - Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Restaurant Manager tại Pizza Hut Rạch Giá

8/2019 → 9/2020 (1 năm 1 tháng)

Kiên Giang

* Customer service - Ensure prompt, friendly and accurate service according to company guidelines - Resolve customer issues according to the Group's standards. Instruct Employees how to interact and behave with Customers * Product quality - Ensure food quality and 100% customer satisfaction. - Ensure timely product preparation and presentation meets company standards and sales volume by use of daily line checks. - Ensure maintenance of restaurant cleanliness and sanitation according to company guidelines and government standards. * Employee management - Direct hiring, assignment, training, motivation to restaurant personnel. - Employee evaluation based on activity, disciplinary action, work attitude and job performance. - Assess potential employees to train & develop the inherent Management team. - Communicate effectively with other management staff. * Restaurant Operation - Implement marketing and promotion programs in stores. - Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program - Maintain and develop business operations of the store effectively. Control Profit & Loss, expenses and take appropriate actions to achieve the Restaurant's goals. + Ensure the adherence of all cash handling procedures. + Monitor and maintains adequate food and beverage inventories. + Schedule staffing in an effective manner ensuring sales volume and service levels. - Complete all duties and responsibilities according to the process and manage on time with accuracy. - Report to superiors on irregular activities and issues.

Restaurant Supervisor tại Sol Beach House Phú Quốc

4/2019 → 8/2019 (4 tháng)

Kien Giang, Vietnam

- Train new employees and provide ongoing training for all staff about service and operation, monitor employee productivity and analyze staff evaluations and feedback to improve the customer’s experience. - Monitor guest experience: ensure customer satisfaction through promoting excellent service. - Oversee food presentation, ensure restaurant cleanliness, manage restaurant decorations and operations. - Manage inventory: oversee all inventory activities in a restaurant then generate inventory reports; project future needs for goods and order accordingly; and seek ways to cut waste and decrease operational costs and increase sales. - Ensure Adherence to Food Safety and Sanitation Standards. - Organize workflow and ensure that employees understand their duties or delegated tasks. - Respond to guest complaints tactfully and professionally. - Pass on information from upper management to employees and vice versa. - Generate weekly, monthly, and annual reports. - Make weekly roster according to hotel occupancy and restaurant operations.

Restaurant Captain tại Fusion Resort Phu Quoc

4/2018 → 4/2019 (1 năm )

Kiên Giang, Việt Nam

I assist the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements. Besides, I'm responsible for the organization and coordination of the team, attendance to the guest of the Restaurant: 1. Management of goods and property, performs the transfer of goods and materials across sectors 2. Resolve problems and complaints of guests 3. Train and supervise staff, distribute tasks to staff 4. Assure the service always in standard and highest quality 5. Communicate with other employees at the restaurant, cordinate the work of all staff, in order to maintain the constant quality of the service 6. Identify the sector operational necessities and inform the supervisor 7. Support the supervisor on bureaucratic issues and team development 8. Track Food and Beverage monthly inventories 9. Follow up the procedures according with the check list. 10. Report all the problems, situations and result of work to the supervisor or manager.

Waiter (À la carte) tại Azerai Resort Cần Thơ

10/2017 → 4/2017 (5 tháng)

Cần Thơ

Undergoing/passing 2 months of training FB knowledge and skills. Working as a waiter in 5-star restaurant in standard Serving guests according to SOS. - Providing excellent wait service to ensure satisfaction - Taking customer orders and delivering food and beverages - Making menu recommendations, answering questions and sharing additional information with restaurant patrons Keeping hygienne in the working area.

Buffet Waiter tại Vinpearl Phu Quoc Resort

9/2016 → 8/2017 (11 tháng)

Kiên Giang

Serve buffet, clear and resetup table. Assure guest satisfaction. Prepare buffet instruments and utensils for buffet service for all dining meals in the restaurant.

Waiter tại Coffeeshops, Small restaurants and Cafeterias

10/2012 → 7/2016 (3 năm 9 tháng)

Cần Thơ

I worked in many coffee shops and cafeterias in my hometown - Can Tho to cover my everyday needs, study fees and to help my family. Tasks: welcome and seat guests, show menus, take orders, serve drinks and foods. Keep working place in good hygiene.

Private tutor tại Home

9/2012 → 6/2016 (3 năm 9 tháng)

Cần Thơ

I used to be an English and Maths Tutor for Primary, Secondary and Highschool Student

Certification of Recognization about F&B Leadership

11/2018

http://bit.ly/2U3DYNr

Certification of Recognization about Salemanship

11/2018

bit.ly/2QVa8IN

Certification of Completion of FB Training Academy

7/2018

http://bit.ly/2IAzsBy

Trần Thế Quy - Restaurant General Manager

Pizza Hut Hồ Chí Minh

tranthehuykt@gmail.com - 0931515090

Victoria Dygico - F&B Quality Coordination

Fusion Resort Phú Quốc

tonidygico@gmail.com - 0823584036

Darry Ritumalta - Outlet Manager

Fusion Resort Phú Quốc

darryritumalta90@gmail.com - 0398005913