Assistant Restaurant Manager tại Mia Saigon

4/2024 → 6/2024 (2 tháng)

Ho Chi Minh City

• Manage and control team productivity of Restaurant (112 seats), In room dining (53 rooms), Pool (32 seats) and Lobby bar (25 seats) • Effectively coordinate with F&B team (23 employees) to meet revenue target (food and beverage sales) for each outlets • Retrain and follow Mia brand standards for all team members Learning points: • Gained thoroughly leadership, team management and problem-solving skill, enhancing ability to handle challenging situations • Acquired in-depth knowledge of F&B operations and high-end customer segmentation, providing a comprehensive restaurant management processes • Enhanced communication and conflict resolution abilities with a professional manner

Food & Beverage Supervisor tại Mercure Dalat Resort

2/2023 → 4/2024 (1 năm 2 tháng)

Da Lat

• Supervise and control team productivity of Restaurant (160 seats), Room service (131 rooms), Banqueting (240 seats) and Lobby bar & Lounge (180 seats) • Supervise and co-operate with senior F&B team (26 employees) for achieving budgeted targets for each F&B outlets • Comprehend functions of restaurant and colleagues responsibilities and coordinate working environment effectively • Control breakage report and manage Operating Supplies & Equipment (OS&E) for all outlets • Capture all topics and train staff in Task’s skill, Product’s knowledge, Sequence of service according to Accor’s standards • Prepare pre-shift briefing by updating food and beverage item 86, important operational annoucements and motivating team member before receiving handovers • Support to manage satisfaction to assure unnecessary overtime and effective casual labor hiring by assigning proper job roster for each shift • Always identify, then provide the responsive, courteous and respectful service to exceed customer expectations • Support managers to complete an End of Month and Profit & Loss (P&L) report through revenue management aspects • Plan for the layout together with managers and set up of events in advanced by overseeing decoration, placements and factors existing in the department • Supervise bar set-up, drink presentation and stock rotations for soft and alcoholic drinks and catering supplies • Check every VIP treatment daily by cooperating closely with team member to ensure all amenities are properly be set-up

Best performance of F&B department

12/2023

An internal best performance staff in F&B department