RECEPTIONIST tại Rising Dragon Palace hotel (12 Nguyen Quang Bich, Hoan Kiem, Hanoi)

6/2010 → 11/2012 (2 năm 5 tháng)

Hanoi

• Check in and Check out guest daily and do cashier report • Support and take care of daily guest's experience to ensure they have an memorable stay • Contribute tour and spa revenue daily • Handling with guest's complaint. • Set target and Review target, keep them in track, • Reponse to all negative feedback/reviews from guests and directly report to manager for handling

CUSTOMER SERVICE MANAGER tại Angel Palace hotel (173 Hang Bong, Hoan Kiem, Hanoi)

12/2012 → 11/2013 (11 tháng)

Hanoi

• Support and take care of daily guest's experience to ensure they have an memorable stay • Contribute tour and spa revenue daily • Handling with guest's complaint. • Support FO team for check in and check out guest daily • Market research and data analize • Set target and Review target, keep them in track, • Reponse to all reviews and feedback online, oine daily • Bonding with Operation team in order to bring the perfect experience to guests as well as archive the highest revenue as target

SALES MANAGER tại Hanoi Emerald Waters hotels/Golden Sun hotels boutique hotel chain

11/2013 → 10/2015 (1 năm 10 tháng)

Hanoi

• Contribute the revenue of the boutique hotels Hanoi Emerald Waters hotel including accommodation, Food and Beverage, spa, tour/excursion as KPI target from owner. • Business plan yearly, monthly and weekly in order to keep track and execute the KPI target. • Build and maintain the Sales team effectively, contribute and cover both Accomodation, Food & Beverage, Spa and tour/transfer • Market research and data analize • Set target and KPI target for each of Sales staffs, keep them in track, ensure highest occupancy and ADR • Maintain the good relationship and strong connection with most major partner from Corp/TA and OTA, • Bonding with Operation team in order to bring the perfect experience to guests as well as archive the highest revenue as target

Sales Director tại Hanoi Emerald Waters hotels/Golden Sun hotels boutique hotel chain

11/2015 → 10/2019 (3 năm 10 tháng)

Hanoi

• Leading Sales team and contribute the revenue for both 7 boutique hotels of the Golden Sun hotels and Hanoi Emerald Waters hotel including accommodation, Food and Beverage, spa, tour/excursion as KPI target from owner. • Business plan yearly, monthly and weekly in order to keep track and execute the KPI target. • Build and maintain the Sales team effectively, contribute and cover both Accomodation, Food & Beverage, Spa and tour/transfer • Market research and data analize • Set target and KPI target for each of Sales staffs, keep them in track • Maintain the good relationship and strong connection with most major partner from Corp/TA and OTA, • Set up and build a strong teamwork between Sales and Marketing team and Operation team • Bonding with Operation team in order to bring the perfect experience to guests as well as archive the highest revenue as target • Set the SOP and training for team member oftenly • Represent for Company dealing with VIP guests, partners. • Represent for Company join in important meeting, conference • Report directly and consultant to CEO, Owner

HOTEL MANAGER tại Hanoi Rex Hotel (42 Gia Nga, Hang Bac, Hoan Kiem, Hanoi)

12/2019 → 6/2020 (6 tháng)

Hanoi

• Operate and leading team in order to contribute the revenue including accommodation, Food and Beverage, spa, tour/excursion as KPI target from owner. On the meanwhile bring the best experience to daily guests and handling complaint promply • Business plan yearly, monthly and weekly in order to keep track and execute the KPI target. • Represent for owner dealing with local authorities • Represent for owner dealing with VIP guests and partner • Direct report to owner daily, weekly and monthly for both renevue report, guest's experience report, facilities maintain report and so on • Trainning and set up (train the trainner) • Set target and KPI target for each of Sales staffs, keep them in track • Set target and KPI target for each operation teams in order to maintain good service and costing • Bonding the strong teamwork • Set the SOP and trainning for team member oftenly • Represent for Company dealing with VIP guests, partners. • Represent for Company joinin important meeting, conference • Report directly and consultant to CEO, Owner

SALES MANAGER tại La Sinfonia Hotels and Resorts Vietnam/ Phu Ho Group Co, LTD

6/2020 → 8/2023 (3 năm 2 tháng)

Hanoi

• Leading Sales team and contribute the revenue for both 3 luxury boutique hotels of La Sinfonia including accommodation, Food and Beverage, spa, tour/excursion as KPI target from CEO. • Business plan yearly, monthly and weekly in order to keep track and execute the KPI target. • Build and maintain the Sales team effectively, contribute and cover both Accomodation, Food & Beverage, Spa and tour/transfer • Market research and data analize • Set target and KPI target for each of Sales staffs, keep them in track • Maintain the good relationship and strong connection with most major partner from Corp/TA and OTA, • Set up and build a strong teamwork between Sales and Marketing team and Operation team • Bonding with Operation team in order to bring the perfect experience to guests as well as archive the highest revenue as target • Set the SOP and trainning for team member oftenly • Represent for Company dealing with VIP guests, partners. • Represent for Company join in important meeting, conference • Report directly and consultant to CEO, Owner

Sales & Marketing Manager tại La Sinfonia hotels and Resorts Vietnam

9/2023 → 7/2024 (9 tháng)

Hanoi

• Leading Sales and Marketing team e�ectively, contribute the revenue for both 3 luxury boutique hotels of La Sinfonia including accommodation, Food and Beverage, spa, tour/excursion as KPI target from CEO. On the mean time maintain the good branding and Marketing products as well as strong Social media sites • Business plan, Marketing Plan yearly, monthly and weekly in order to keep track and execute the KPI target. • Build and maintain the Sales team effectively, contribute and cover both Accomodation, Food & Beverage, Spa and tour/transfer • Build and maintain the Marketing team effectively with in-house staff from Designer, media team, digital and Content creator, marketing planner. • Market research and data analize • Set target and KPI target for each of Sales and Marketing team, keep them in track • Maintain the good relationship and strong connection with most major partner from Corp/TA and OTA, • Maintain good image and consistent outlook of all Social Media site • Set up and build a strong teamwork between Sales and Marketing team and Operation team • Bonding with Operation team in order to bring the perfect experience to guests as well as archive the highest revenue as target • Set the SOP and trainning for team member oftenly • Represent for Company dealing with VIP guests, partners. • Represent for Company joinin important meeting, conference • Report directly and consultant to CEO, Owner

Ha Trung Hieu - Front Desk Office Manager

Rising Dragon Palace Hotel

fom@risingdragonpalacehotel.com

Ha Trung Hieu - Hotel Manager

Khách sạn Angel Palace

gm@angelpalacehotel.com

Nguyen Thi Hang - Owner/CEO

Golden Sun Hotel Group

moon@goldensunhotel.com

Hong Nguyen - HRM

Hanoi Rex Hotel

hr@hanoirexhotel.com.vn

Sam Hue My - HRM

La Sinfonia hotels and Resorts Vietnam

hrm@lasinfoniavietnam.com