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To gain practical experience, I worked as a sales representative for a travel agency for two years. In this role, I was responsible for generating leads, qualifying prospects, and closing deals. I consistently exceeded my sales targets and developed a reputation for being a top performer. Through my previous experiences, I have honed my communication, customer relationship management, negotiation, and persuasion skills. I am also a quick learner and have a proven ability to adapt to new environments and challenges.
During my studies, I developed a strong foundation in business principles, marketing strategies, and customer service techniques
Drafting all business documents Responding to phone calls, faxes, and emails in a timely manner Conducting inspection tours of the hotel Checking and organizing incoming mail for the department and maintaining a database Creating BEOs (Banquet Event Orders), contracts, and event quotations Managing TA (Travel Agency) segment, promotional programs, and hotel pricing policies Assisting in the preparation of new products and services
Engage in direct discussions with customers regarding the company's products, convincing them to make purchases at events organized by the company. - Work with existing customers or explore additional potential customer bases. Conduct contract procedures with customers Sustain relationships with customers post-sale. Provide post-sale care, address inquiries when customers use vouchers or company-provided holidays. Develop new relationships from existing customer bases.