DEPUTY OPERATIONS MANAGER tại PHÊ LA

8/2023 → Hiện tại

Vietnam

- Successfully build a process for controlling and evaluating hygiene and customer service quality for the entire system. - Successfully build the company's core values as well as curriculum to create a transparent working environment, along with reward programs for internal operations staffs. - Successfully build and train the first customer service experience improvement curriculum for the entire system. - Successfully cooperate with the Human Resources department to develop orientation sessions for new employees and an annual probationary and performance evaluation process for employees, promoting advancement of the Operations department. - Together with the Marketing department, create programs to enhance the experience for employees and customers. - Cooperate with the QC department to successfully build a periodic control process on hygiene and product quality. - Successfully set up and train the first Craft Blending store model for Hanoi and Ho Chi Minh areas for 3 consecutive months. - Successfully recruited and trained managers at District Manager position.

Coffee Master Certification at Starbucks Coffee Vietnam

2/2019

Coffee Master Certification Starbucks Coffee Vietnam